Room Attendant

BENCHMARK; Roanoke (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Stonewall Resort, part of Pyramid Global Hospitality, is seeking a Resort Room Attendant to clean, restock and maintain guest rooms to exceed guest expectations. You will follow established cleaning and safety procedures and use resort checklists while ensuring rooms meet standards.

Ideal candidates are detail-oriented with good English communication, able to stand for long periods and lift up to 50 pounds. Flexible scheduling including weekends is required.

Qualifications

• Detail-oriented and thorough.
• Ability to read, write and communicate in basic English.
• Physical ability to perform cleaning tasks and lift up to 50 pounds.

Responsibilities

• Clean, restock and maintain guest rooms as assigned.
• Follow cleaning and sanitizing procedures and resort checklists.
• Restock supplies and ensure rooms meet hotel standards on final check.
• Report missing items and safety concerns to supervisor.
• Support a flexible schedule including evenings, weekends, and holidays.

Skills

Detail-oriented

Discretion

Customer service

English communication

Education

Basic literacy

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres.What you will have an opportunity to do:The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms.This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper.Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.Your Role:POSITION SUMMARYThe Resort Room Attendant will clean, restock, and maintain the resort rooms, as assigned. The cleanliness of each guestroom should exceed guest expectations.ESSENTIAL FUNCTIONS OF THE POSITIONCarries out the policies and procedures of Benchmark Hospitality at Stonewall Resort while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.Follows safety procedures to ensure a safe working environment.Follows all cleaning and sanitizing procedures, including those outlined in the “Housekeeping Rooms Checklist” Revised May 5, 2020, wear approved Personal Protective Equipment and dispose of it in the designated trash container.Knocks and announces self before entering room; returns later if rooms are occupied.Thoroughly cleans the assigned number of guest Rooms efficiently on a daily basis. Must be able to clean all assigned rooms per eight-hour shift.Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements.Neatly makes beds and stocks towels, washcloths, and hand towels according to policies.Cleans tubs, floors, walls, and vanity and disinfects bathroom and kitchenette or coffee-preparation areas according to resort polices.Wipes surfaces in room and cleans mirrors.Vacuums floors and removes trash.Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided resort checklist and policy.Ensures room meets hotel standards with a final walkaround.Takes found items to designated lost and found area if guest has checked out.Ensures soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels in laundry room as needed.Completes maintenance request forms for all items in disrepair or damaged.Reports all missing items and lost and found items immediately.Alerts Housekeeping Manager and/or Supervisor of any suspicious people or activity in any guest areas.Reads department message board before the start of every shift.Keeps Maid’s closet and laundry cart stocked, clean and organized.Maintains uniform and grooming standards as outlined in employee handbook.Maintains scheduling flexibility to work a varied schedule due to business levels and industry demand (hotel open 7 days a week).Works flexible hours (including, evenings, weekends, holidays and extended 8-hour days).Performs other related duties as assigned.LAST STATEMENT: Provides assistance in other job classification as determined necessary by immediate superior.What are we looking for?QUALIFICATIONS:EDUCATION, EXPERIENCE AND SKILLS REQUIREDRequired Skills/Abilities:Detail-oriented and thorough.Ability to remain discreet and respect the privacy of guests.Ability to perform consistent work to the highest of standards.Ability to interact with guests in a pleasant, friendly way.Education and Experience:Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.Ability to read, write, speak, understand, and communicate in basic English preferred to complete logbooks, various departmental forms and communicate with guests and coworkers.Physical Requirements:Prolonged periods of standing (up to four hours), stooping, bending, twisting and walking and frequently pulling, pushing, and bending.Must be able to occasionally lift up to 50 pounds at times.Must be able to reach up to 80 inches.Must be able to turn and twist with frequency to vacuum and mop.Willingness to work a rotation seven-day work cycle with occasional afternoon shifts and extended 8-hours days (see essential functions of the position).TOOLS, MACHINES, AND/OR EQUIPMENT USEDEquipment consistent with meeting cleaning and sanitizing standards including, but not limited to, Brooms, Mops, Vacuum cleaners, floor buffers, scrubbers, dusters, etc.Compensation:-Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.