Lobby/Public Space Attendant

benchmark; Roanoke (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Stonewall Resort, part of Benchmark Hospitality Group, is seeking a Lobby Attendant to join its housekeeping team. You will contribute to a welcoming guest environment by maintaining the cleanliness of public spaces and restrooms in the lobby and conference areas.

We value attention to detail, reliability, and a proactive approach to guest comfort. This role requires physical stamina and the ability to work flexible hours to support hotel operations seven days a week.

Qualifications

• Previous housekeeping experience preferred.
• Able to stand for long periods and perform physical tasks.
• Must be able to lift up to 50 pounds and frequent bending.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Clean and maintain all public areas in the lobby, conference center, and restrooms.
• Vacuum lobby and conference areas; sweep and mop floors.
• Assist room attendants and ensure guest areas are tidy and welcoming.
• Follow safety procedures and report maintenance issues.
• Read and follow department communications at each shift start.
• Provide prompt, courteous service to guests and respond to requests.

Skills

Attention to detail

Customer service

Teamwork

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture‑perfect, "Close to Nature" park acres.

What you will have an opportunity to do:

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily.

We are looking for individuals with great attention to detail to join our Housekeeping team as a Lobby Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants. This role truly is the "Heart of the House" and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!

Responsible for cleaning and maintenance of all public areas in hotel, conference center and public restrooms. Handles guest request in a timely and professional manner.

ESSENTIAL FUNCTIONS OF THE POSITION

• Carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality Group while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
• Follow safety procedures to ensure a safe working environment.
• Maintaining all public areas are clean.
• Keep mens and womens public restrooms clean and trash free.
• Ability to use broom and mop with frequency (bending, twisting, and stooping).
• Vacuums lobby and conference areas.
• Must be able to push/pull vacuum cleaner frequently and lift up to 50 pounds.
• Cleans all windows and assures they are spotless.
• Must be able to reach 80 inches frequently.
• Disposal of all cigarette butts and ashes from public areas - must be able to work around a smoking environment frequently.
• Maintains cleanliness of executive offices by vacuuming and dusting with frequency.
• Cleans windows and vacuums in elevators - must be able to reach 80 inches frequently.
• Sweeping and mopping of Lobby Areas.
• Must be able to mop using mop weighing 10 pounds with frequent bending, stooping and twisting.
• Maintain pool area's cleanliness - mopping floors, wiping mirrors and exercise equipment down.
• Basic knowledge of property layout.
• Complete maintenance request forms for all items in disrepair or damaged.
• Report all missing items and lost and found items immediately.
• Alert housekeeping Executive/Supervisor of any suspicious people or activity in any guest areas.
• Read department message boards before the start of every shift.
• The flexibility to work a varied schedule due to business levels and industry demand (hotel open 7 day