Housekeeping - Room Attendant

BENCHMARK; Raleigh (NC); On-site; USD 17,000 - 24,000; Full time

Job summary

The Casso, part of Pyramid Global Hospitality, is seeking a dedicated Housekeeping Associate to maintain guest rooms and public areas, ensuring a consistently clean and welcoming environment.

Join a team that values detail, safety, and guest comfort, with opportunities for growth into supervisory roles and a competitive wage package with benefits.

Qualifications

• Housekeeping experience desirable.
• Neat, pleasant personality.
• Time management skills.
• Ability to work on feet for extended periods.
• Ability to communicate effectively.
• Ability to read room numbers, dates, and basic instructions.
• Lifting/carrying up to 25 lbs.

Responsibilities

• Engage with guests to ensure their stay is going well.
• Work as a team to maintain resort/hotel cleanliness.
• Keep work cart orderly and stocked.
• Perform thorough cleanliness and sanitation of assigned areas.
• Daily changing and inspection of linens and towels.
• Practice safety standards and report hazards.
• Respect guests’ property and exercise proper care of equipment.
• Adhere to posted schedules and time records.

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:At The Casso we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. The Casso boasts 126 guest rooms, an on-site F&B outlet and a bar! If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Casso with Pyramid Global Hospitality can mean for you!What you will have an opportunity to do:The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms.This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper.Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.Your Role:Engage with guests to ensure their stay is going wellWork as a team to accomplish the goal of resort/hotel cleanlinessKeep work cart orderly and properly stockedProper utilization of equipment supplies and guest amenitiesThorough cleanliness and sanitation of assigned guest areasDaily changing and inspection of linens and towels, following the standards set forth in the Green ProgramPractice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as foundRespect for guests’ property should always be exercisedResponsible care of equipmentReports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of roomsRemain alert, courteous, and helpful to the guests and co-workers alwaysPerform other related duties as requested by Floor SupervisorWhat are we looking for?QUALIFICATIONS:Housekeeping experience desirableNeat, pleasant personalityTime management skillsAbility to work on feet for an extended periodAbility to communicate effectivelyAbility to read room numbers, dates, and basic instructions.Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.Lift, carry and position loads of at least 25lbs.Compensation:$15.00-$15.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.