Room Attendant

Mainstay Suites, St. Louis - Galleria; Richmond Heights (MO); On-site; USD 16,531 - 22,041; Full time

Job summary

Mainstay Suites, St. Louis - Galleria is seeking a Room Attendant to ensure a clean, comfortable environment for guests.

You will clean and service guest rooms to hotel standards, restock amenities, and maintain room readiness while upholding guest privacy and safety protocols. Ideal candidates will have prior hotel housekeeping experience, strong communication skills, and the ability to work weekends and holidays.

Qualifications

• Must have ability to communicate verbally and in writing.
• Previous housekeeping experience in a hotel is preferred.
• Flexible schedule including weekends and holidays.

Responsibilities

• Clean and service guest rooms per hotel standards.
• Make beds, change linens, replace towels, and replenish amenities.
• Dust, vacuum, and sanitize surfaces.
• Report maintenance issues as encountered.
• Follow safety and sanitation guidelines.
• Deliver requested items to rooms.
• Maintain room status information on daily assignments.

Skills

Communication skills

Attention to detail

Job description

The Room Attendant plays a critical role in ensuring a clean, comfortable, and welcoming environment for our guests. This position is responsible for maintaining high standards of cleanliness and guest service to enhance overall satisfaction.

• Clean and service guest rooms according to hotel standards, including:
• Making beds, changing linens, and replacing towels.
• Dusting, vacuuming, and sanitizing surfaces.
• Replenishing amenities (soap, shampoo, water, coffee, etc.).
• Ensure bathrooms are cleaned, sanitized, and stocked with supplies.
• Where applicable, clean kitchen areas, ensure appliances are clean and in working order.
• Check and report any maintenance issues (e.g., lighting, plumbing, or HVAC problems).
• Follow proper procedures for handling lost and found items.
• Respect guest privacy and follow hotel protocols for “Do Not Disturb” signage.
• Restock housekeeping carts and storage areas; maintain cleanliness and proper safety protocols.
• Deliver guest requested items to guest rooms upon request.
• Adhere to all safety and sanitation guidelines.
• Provide courteous and professional service when interacting with guests and co-workers
• Maintain accurate room status information on daily assignment sheets.
• Adhere to precautions and use personal protective equipment (PPE) for all chemicals as outlined on Safety Data Sheets (SDS).
• Comply with hotel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships.

Requirements

• Previous housekeeping experience in a hotel environment highly desired.
• Ability to communicate verbally and in writing to follow job duties.
• Ability to work varied schedule as necessary including weekends and holidays.

Physical Requirements

• Must tolerate prolonged periods of standing, walking, kneeling, bending, stooping, and climbing stairs.
• Must tolerate exposure to cleaning solutions.
• Must be able to Push up to 75 pounds, lift and carry up to 25 lbs.