Room Attendant

EOS; Rehoboth Beach (DE); On-site; USD 17,000 - 22,000; Full time

Job summary

EOS seeks a Room Attendant to maintain the cleanliness of guest rooms and public areas, ensuring guest satisfaction and effective communication with team. You will follow department procedures, restock amenities, and prepare rooms for checkout, including bathrooms, linen, and minibar.

Weekend availability and prior hotel experience preferred; this is an on-site position in Rehoboth Beach, Delaware.

Qualifications

• Flexibility to work weekends, weekdays or holidays.
• Previous hotel experience preferred.

Responsibilities

• Maintain knowledge of departmental policies, service procedures, and equipment use.
• Respond accurately to guest inquiries about hotel services, features, local attractions.
• Work weekends Sat/Sun and be available to work holidays and/or special events.
• Maintain cleanliness, sanitation, and organization of assigned work areas.
• Remove all dirty linen and replace with clean linen as per layout.
• Clean bathroom surfaces and fixtures, remove trash, and restock amenities.
• Inspect bathrobes and replace damaged items as needed.
• Make beds with clean linen and remove items left by previous guests.
• Clean closets and door tracks, arrange hangers and furnishings per floor plan.
• Check under beds, chairs, and sofas for debris and remove if present.
• Inspect furniture for damages and report to supervisor.
• Dust and rearrange items from designated areas, realign furniture as needed.
• Restock minibar, ensure it is plugged in and secured.

Job description

Job Summary

Reporting to our Housekeeping Management/Supervisory team, the Room Attendant is responsible for maintaining the cleanliness of assigned rooms and public areas and ensuring guest satisfaction throughout the guests' experience, communicating effectively with other team members to prevent and resolve any issues.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards, and correct maintenance and use of equipment.
• Be familiar with all hotel services, features, local attractions, and activities, to respond to guest inquiries accurately.
• Should be available to work weekend shifts Sat/Sun and be available to work holidays and/or special events.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Remove all dirty terry and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor, and empty trash containers and ashtrays.
• Replace facial, toilet tissue, and bathroom amenities in the correct amount and location.
• Inspect the condition of bathrobes and replace soiled/damaged ones.
• Remove laundry bags and slips, dirty bed linen, and make up the bed with clean linen.
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow, and a luggage rack.
• Open all drawers/doors in check-out rooms and remove items left by previous guests.
• Check under bed(s), chairs, and sofa for debris and remove if present.
• Inspect the condition of all furniture for tears, rips, or stains; report any damages to the supervisor.
• Remove dust and debris from designated areas including but not limited to, all furniture, media, and accessories, and realign furniture to floor plan and replace missing items.
• Remove dust, smudges, and spills from the minibar; restock items and ensure it is plugged in and secured.

Requirements

• Flexibility to work weekends, weekdays or holidays.
• Previous hotel experience preferred.