Room Attendant

Sonesta International Hotels Corporation; Pennsylvania; On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Room Attendant to join their housekeeping team. This role involves cleaning guest rooms and public areas to ensure a pristine environment and total guest satisfaction. You will be responsible for delivering excellent service, handling guest requests, and maintaining high cleanliness standards. The ideal candidate will have prior housekeeping experience, strong communication skills, and the ability to lift heavy items. This position offers an opportunity to be part of a dynamic team in a vibrant hospitality setting, where your contributions directly impact guest experiences.

Qualifications

• Some previous housekeeping experience preferred.
• Ability to speak, read, and write fluent English is preferred.

Responsibilities

• Clean and service assigned rooms according to established standards.
• Respond to guest complaints and ensure corrective action is taken.
• Monitor laundry supplies and equipment to ensure they are sufficient.

Skills

Housekeeping Experience

Customer Service

Communication Skills

Basic Math Skills

Ability to Lift Heavy Items

Education

High School Diploma or Equivalent

Tools

Commercial Cleaning Chemicals

Laundry Equipment

Job description

Job Description Summary

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

Job Description

DUTIES AND RESPONSIBILITIES:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
• Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.