Operations Supervisor

Pacific Hospitality Group; Irvine (CA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) benefits

Employee hotel discounts

Paid time off and holidays

Job summary

Pacific Hospitality Group, located in Irvine, California, is seeking an Operations Supervisor to oversee hotel operations, including Front Office and Housekeeping teams.

In this full-time role, you will be responsible for ensuring guest satisfaction, managing daily operations, and enforcing quality standards. Ideal candidates should possess strong leadership skills and prior hotel experience.

Join a company that values integrity, community, and quality experiences for its guests.

Qualifications

• Minimum 2 years of hotel operations experience in Front Office or Housekeeping.
• Strong knowledge of hotel guest service standards and housekeeping operations.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Supervise, coach, motivate, and support Front Office and Housekeeping team members.
• Oversee guest check-in and check-out procedures.
• Ensure compliance with company policies and safety procedures.

Skills

Guest service standards

Conflict resolution

Leadership and training

Communication skills

Organizational skills

Problem-solving skills

Job description

## Operations SupervisorApplylocations: AC Hotel Irvinetime type: Full timeposted on: Posted Todayjob requisition id: JR100201**Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.****Our Guiding Principles:****Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment**Job Title: Operations SupervisorPay Range: $21.00-$23.00**What You Will Accomplish*** Supervise, coach, motivate, and support Front Office and Housekeeping team members.* Assign daily work schedules and monitor productivity to ensure efficient department operations.* Oversee guest check-in and check-out procedures, ensuring adherence to hotel standards and procedures.* Ensure Guest Service Agents consistently review arrivals, departures, room assignments, and respond promptly to guest requests, concerns, and special accommodations.* Monitor room inventory and assist in optimizing room utilization and revenue opportunities, as well as inventory of supplies.* Ensure compliance with all accounting, cashiering, and audit procedures, including: Cash handling, Credit card processing, Adjustments and transfers or Disputes and charge corrections* Assist guests with reservations, hotel information, local recommendations, and concierge-related requests. Support Front Office operations by performing Guest Service Agent duties as needed.* Supervise housekeeping staff to ensure cleanliness, presentation, and quality standards are consistently achieved.* Conduct regular guest room inspections, review guest room deficiencies, public areas, and back-of-house areas to ensure compliance with brand and company cleanliness standards.* Ensure compliance with company policies, OSHA regulations, and safety procedures.* Monitor productivity and completion of daily housekeeping assignments.* Coordinate room readiness and cleaning priorities with Front Office staff to support guest arrivals and departures.* Verify completion of laundry operations, inventory replenishment, and housekeeping supply management.* Assist housekeeping operations as needed during high occupancy periods or staffing shortages. Perform housekeeping duties as needed to support operational demands and guest service expectations.* Provide exceptional guest service and act as a primary point of contact for guest concerns.* Resolve guest complaints and service issues within established authority levels.* Utilize service recovery techniques to ensure guest satisfaction and loyalty.* Communicate guest needs effectively with all hotel departments to ensure timely fulfillment of requests.* Maintain a professional, courteous, and positive attitude during all guest interactions.* Serve as a liaison between Front Office, Housekeeping, and other hotel departments.* Coordinate room status updates and operational priorities to ensure efficient room turnover and guest readiness.* Perform administrative functions that support departmental operations and hotel management.* Support lost and found procedures and ensure proper documentation of recovered guest items.**What You Will Bring*** Minimum 2 years of hotel operations experience in Front Office, Housekeeping, or related hospitality operations.* Strong knowledge of hotel guest service standards and housekeeping operations.* Strong attention to detail and commitment to quality standards. Excellent guest service and conflict-resolution skills.* Ability to lead, train, coach, and develop team members.* Strong communication, organizational, and problem-solving skills.* Ability to prioritize multiple tasks in a fast-paced hospitality environment.* Proficiency with hotel property management systems and standard computer applications.* Ability to work flexible schedules, including weekends, holidays, AM/PM shifts, and occasional overnight coverage.**Great If you have*** Marriott experience preferred.* Experience supervising multiple hotel departments.* Bilingual skills (English/Spanish) preferred.* Minimum 1 year of supervisory or leadership experience.* Strong attention to detail and commitment to quality.**PHYSICAL REQUIREMENTS*** Regular standing and walking throughout the hotel.* Ability to inspect guest rooms and public areas.* Frequent bending, stooping, reaching, and lifting.* Ability to lift up to 50 pounds occasionally.* Ability to work in indoor and outdoor environments and around cleaning chemicals, equipment, and laundry operations.**Benefits & Perks*** Competitive pay* Performance-based incentive program* Medical, dental, vision and 401(k) benefits* Paid time off and holidays* Employee hotel discounts* Career growth and development opportunities-*We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.**This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*### Join Our Team*At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another. If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.*