Room Attendant

The-Standard-High-Line; New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Disability Insurance

401k - Company matching

Job summary

The Standard High Line is seeking a Room Attendant to maintain cleanliness and guestroom standards in a fast-paced luxury hotel environment in New York City.

You will diligently clean guest rooms, restock supplies, and ensure safety and sanitation protocols are followed, while delivering the exceptional service The Standard is known for. This role requires flexible hours, including nights and weekends, and a team-oriented, professional approach.

Qualifications

• Ability to follow instructions with a detail-oriented approach.
• Must be able to stand for long periods and lift/crouch as needed.
• Flexible with nights, weekends, and holidays.
• Ability to communicate effectively.

Responsibilities

• Clean all assigned guestrooms including dusting, making beds, cleaning bathrooms, replenishing supplies.
• Disinfect guest rooms and bathrooms following safety standards.
• Update room status in the system and report lost and found items.
• Follow departmental policies and service standards.
• Report maintenance issues in guest rooms.

Skills

Attention to detail

Professional attitude

Communication

Guest service mindset

Job description

Company Background

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit, and a true creative attitude. A destination layered with events and amusements that leave you with an uplifted feeling.

The Standard's irreverent and playful sensibility, combined with careful consideration of design, detail, and service, has established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.

Mission Statement

To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.

Our Purpose

The Standard’s commitment is to being an anchor for each neighborhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.

We promise to ensure that a stay is an experience and that memory means making friends and having stories to tell. To understand why it exists is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, to hideaway, to make believe, and to do so whilst being yourself and having fun doing it.

We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE!

#StandardFamily

Job Title: Room Attendant

Department: Housekeeping

Location: The Standard, High Line

Reporting to: Director of Housekeeping, Assistant Director and MOD

Responsible for: N/A

Job Purpose: The role of the Room Attendant position is to perform routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendants promote a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems

Main Duties & Responsibilities

Brand Ambassador:Throughout the hotel we actively seek to employ a unique, diverse and thoughtful group of people that are committed to delivering our unconventional brand of hospitality while also growing with us.

• They are committed to and fully comprehend the idea of being of service;
  • They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences;
  • They are ambitious, vibrant and social/friendly individuals;
  • They genuinely embrace diversity in all forms, interested to have people from all race and gender to be their friend;
  • They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires;
  • They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world;
  • They are creative in areas like music, cinema, art, performance, fashion, design, tech and business;
  • They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease;
  • They are able to entertain guests in a compassionate, respectful and meaningful manner;
  • They are authentically themselves;
  • They want to play a role in constructing a kinder and better world.

• Essential Requirements:

  • Ability to follow instruction, detail-oriented, professional attitude is required, ability to work independently.
  • Requires standing for long periods of time, it may be also required to lift, stoop, kneel, bend, crouch, or crawl.
  • Be able to complete the assigned daily task.
  • Proven job reliability, diligence, dedication and attention to detail.
  • Must be flexible with working nights, weekends, and holidays.
  • Ability to communicate.
• Essential Job Functions and Responsibilities:
  • Clean all assigned guestrooms including following the ABC manual which includes dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies.
  • Follow all safety and sanitation policies. Disinfect guest rooms and bathrooms.
  • Knowledge of OSHA and safety standards within Housekeeping department.
  • Disinfect all equipment and devices at the beginning and ending of shift.
    Sign in and out attendance sheet every day.
  • Maintain proper usage of cleaning supplies and equipment.
  • Update the i-Touch device with room status (vacant clean, occupied clean, DND, refused etc.).
  • Report and properly tag all lost and found articles in Guest Relations.
  • Follow departmental policies and procedures and service standards.
  • Report necessary maintenance issue in guest rooms.
• Compensation & Benefits
  • $25.13 per hour - Full-time
  • Excellent and Affordable Health Care coverage
  • Life Insurance, Disability Insurance, Pet Insurance
  • Up to 104 hours PTO, 56 hours - Paid Protected Time Off (Sick), 32 hours - Unpaid Protected Time Off, 20 hours Paid Prenatal Leave
  • 401k - Company matching up to 2% after 1 year
  • Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace
  • Employee Meals, Employee Referral Program, Commuter Discounts
  • Regular fun staff events and celebrations!

Source: Hospitality Online