Hotel Manager

The Standard Hotel; New York (NY); On-site; USD 220,000 - 230,000; Full time

Benefits offered by this job

Health Care

Life Insurance

Disability Insurance

Paid Time Off (PTO)

401k matching

Job summary

The Standard Hotel is seeking a seasoned operational leader to oversee the front office, guest services, housekeeping, and guest relations across day-to-day hotel operations. You will be responsible for ensuring exceptional guest experiences, staff development, and adherence to strategic objectives in a boutique, lifestyle setting.

Ideal candidates bring 5+ years in rooms management, strong leadership, and a track record of maintaining high service standards in a fast-paced environment.

Qualifications

• Minimum of 5 years rooms management experience, preferably in boutique/lifestyle hotel sector.
• High volume hotel operations experience.
• Proven track record in managing multiple departments and teams.

Responsibilities

• Oversee the front office, concierge, bell, guest services and guest relations in daily operations.
• Develop and maintain Rooms staff structure; recruit, train, discipline and reward employees.
• Lead, motivate and empower staff to deliver operational best practice and guest satisfaction.
• Be visible daily, engage with guests and clients, and ensure safety and reporting controls.
• Influence hotel strategy through regular communication with the Managing Director.

Skills

Rooms management

Multi-department leadership

Guest experience

English communication

Job description

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.

The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.

Mission Statement

To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.

Our Purpose

The Standard’s commitment is to being an anchor for each neighborhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways.

Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists, is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, to hideaway, to make believe and to do so whilst being yourself and having fun doing it.

We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE!

#StandardFamily

Department: A&G

Reporting to: Managing Director

Job Purpose:

Under the guidance of the Managing Director, oversee the operations of the front office (front desk, concierge, bell, guest services, guest experience), housekeeping, and guest relations (aka security) departments in all day to day operations.

Duties and Responsibilities:

• Accountable for the entire operation and control of the hotel, particularly the rooms division.
• Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the hotel.
• Monitor and action all guest feedback /mystery guest programs.
• Communicate regularly with the Managing Director to influence the strategy for the hotel in the short and long term.
• Ensure that company reporting and control systems are adhered to.
• Be fully accountable for the people, product and profit within the hotel – excellence in guest experience.
• Develop and maintain Rooms staff structure. Embrace a continuous growth environment by recruiting, hiring, training, disciplining and rewarding employees in the hotel.
• Lead, develop, motivate and empower employees to deliver operational best practice, identifying opportunities and making recommendations for improving efficiency and quality of service and operating standards.
• Make certain that staff are trained to meet demands of existing jobs and developed to take advantage of promotion opportunities, which occur within the hotel/Company.
• Be visible throughout the hotel on a daily basis, meeting with guests and clients as necessary.
• Constantly review and update control systems and keep hotel a consistently safe environment for guests, employees, contract workers and other visitors.
• Be a visible, active member of the executive team.
• Ensure to implement strategies to maximize guest satisfaction metric performance across all departments. Ensure flourishing ranking on review sites as a result.

Qualifications, Knowledge and Skills:

• Minimum of 5 years rooms management experience, preferably in boutique/lifestyle hotel sector.
• High volume experience.
• Experience in management of multiple departments/venues.
• Sound decision making; the calm in the storm.
• Act with integrity & confidence; our reputation is paramount to our success.
• A proven track record in a management role with the ability to inspire, motivate and manage.
• Highly motivated and pro-active; act with professionalism and positivity in all interactions.
• Ability to deliver high and consistent service standards.
• Ability to develop and deliver effective training.
• Ability to multitask, work in a fast paced environment and have a high level attention to detail.
• Flexibility to work a varied schedule, which may include weekends and holidays.
• Strong verbal and written communication skills in English.
• Understanding of food & beverage outlets.

Physical Requirements:

• Move, lift, carry, push, pull, and place objects weighing 50 lbs. without assistance.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Remain in stationary position for extended periods of time.

Compensation:

• $220,000 - $230,000 per year
• Excellent and Affordable Health Care coverage
• Life Insurance, Disability Insurance, Pet Insurance
• Up to 104 hours PTO, 56 hours - Paid Protected Time Off (Sick), 32 hours - Unpaid Protected Time Off, 20 hours Paid Prenatal Leave
• 401k - the match is discretionary, and there is a (1) year of entry service before receiving the match. For the year 2026, the match is 50% up to 4% of salary.
• Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace
• Employee Meals, Employee Referral Program, Commuter Discounts
• Regular fun staff events and celebrations!