Room Attendant

Faena; New York (NY); On-site; USD 34,000 - 49,000; Full time

Job summary

Faena New York is seeking a Room Attendant to ensure the cleanliness and preparation of guest rooms and suites to the highest standards. The role supports guest comfort and safety, adhering to Faena procedures and utilizing PMS for task management.

This full-time position offers a competitive hourly rate and the opportunity to work in a luxury, high-energy environment along the High Line.

Qualifications

• Minimum 1 year of experience in luxury hotel housekeeping preferred.
• Familiarity with proper cleaning techniques and safety protocols.
• Ability to work efficiently and independently with minimal supervision.
• Must be detail-oriented and quality-driven.
• Bilingual preferred (Spanish/English).

Responsibilities

• Clean guest rooms and suites following established procedures and standards.
• Adhere to safety regulations and department policies.
• Utilize PMS/App to receive assignments and update status.
• Prepare rooms for turndown and maintain cleanliness of terraces and public areas.
• Handle biowaste and safety equipment with proper PPE.
• Assist guests courteously and maintain a neat uniform and grooming.
• Respond to emergencies and incidents per hotel procedures.
• Report equipment or linen discrepancies to management.

Skills

Attention to detail

Guest service

Time management

Communication

Independent work

Education

High school diploma or equivalent

Tools

PMS App

Job description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Job Description

The Room Attendant is responsible for ensuring the cleaning and supplying of guest units and the comfort of all guests as set by Faena procedures and standards. Also, will comply with any additional requests that may arise pertaining to Housekeeping Room Attendant duties.

This full-time position has a rate of $30.00 per hour.

DUTIES AND RESPONSIBILITIES

• Clean guest rooms and suites following the established procedures and standards.
• Adhere to the established standard of safety, fire regulations, and department procedures and policies.
• Able to utilize PMS/App to be advised of assignments and/or any computerized applications.
• Complete work assignments from the Housekeeping Department as assigned using required keys, equipment, supplies, etc.
• Remove all garbage and recyclable items and place them in the appropriate bins inside the service area.
• Offer assistance to any guest in a courteous and friendly manner.
• Maintain proper and clean uniform and grooming standards.
• Respond properly in any hotel emergency or safety situation.
• Remove any BIO with the appropriate chemicals and safety equipment. Always use appropriate PPE when cleaning surfaces where biohazards may be encountered.
• Remove/deliver flowers to and from rooms if they are not in presentable condition and other amenities.
• Water in room plants
• Refill bath amenities bottles
• Prepare assigned rooms for turndown guests.
• Clean and maintain all terraces of the hotel.
• Ensure cleanliness and tidiness in occupied rooms, turndown rooms and check-out rooms as assigned.
• Clean and maintain the main guest entrance area and adjacent plaza area including but not limited to removal of cigarette butts, trash, snow, leaves, gum etc.
• Comply with any additional requests that may arise pertaining to Housekeeping duties.
• Report to work on time. Is aware of the schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as per Faena policy.
• Adhere to meal break policy and follow proper payroll procedures.
• Comply Work Rules and Standards of Conduct as set forth in the Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• Report to work on time. Is aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as per Faena New York policy.
• Adhere to the established standard of safety, fire regulations, and department procedures and policies.
• Perform other tasks or projects as assigned by hotel management and staff.
• Handle DND’s according to procedures and policy.
• Monitor equipment functionality, reporting issues promptly.
• Handle Lost and Found according to procedures and policy.
• Report any discrepancy of linen/terry and other equipment or supplies to Management.

Qualifications

Minimum 1 year of experience in luxury hotel housekeeping preferred.

Familiarity with proper cleaning techniques and safety protocols.

Ability to work efficiently and independently with minimal supervision.

Must be detail-oriented and quality-driven.

High school diploma or equivalent preferred.

Bilingual preferred (Spanish/English).

SKILLS

Excellent attention to detail and cleanliness.

Ability to manage time and meet deadlines for room assignments.

Friendly, respectful, and guest-oriented demeanor.

Strong communication with colleagues and supervisors.

Ability to work in a fast-paced, physically demanding environment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Endure various physical movements throughout the work areas

Ability to move safely in uneven terrain or in confined spaces

Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift

Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.