Room Attendant

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free meal on shift

Room discounts

Discounts at Marcus Hotels & Resorts/餐

Free parking

Two for one movie theater coupons

Career growth opportunities

Early wage access

Paid time off

Medical, dental, and vision insurance

Company-paid life insurance

Employee assistance program

401k with employer match

Job summary

Marcus Hotels & Resorts’ Hilton Milwaukee is looking for a dedicated Full Time Room Attendant to support the Housekeeping Department and ensure exceptional guest experiences. The role involves opening the department, scheduling, and coordinating daily tasks for staff, with a focus on courteous service to guests and associates.

Candidates should have about one year of housekeeping experience, be able to work varied shifts, and read/write/speak English clearly.

Qualifications

• One year of Housekeeping experience is preferred.
• Ability to read, write and speak in English in an articulate, clear manner is required. Bi-lingual Spanish is preferred.

Responsibilities

• Open Housekeeping Department, assign Room Attendant schedules, maintain call and occupancy logs, and update room status.
• Answer phone calls professionally, take messages, and follow up as needed.
• Provide computer printout reports.
• Maintain cleanliness of Housekeeping Office and locker rooms.
• Ensure excellent guest/associate rapport by responding promptly and courteously to requests.
• Assist with Lost and Found, including packing and mailing packages.
• Support Housekeeping Managers with paperwork and clerical duties.
• Perform other assigned duties.

Skills

Housekeeping experience

English communication

Phone etiquette

Education

High school diploma

Job description

Description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Full Time Room Attendant you will oversee the opening of the Housekeeping Department to include assignment of daily work and provide courteous and prompt reception to all associates and guests both in person and via the telephone.

Connected to the newly expanded Baird Center, Hilton Milwaukee is Milwaukee's largest hotel. Originally built in 1927 as the Schroeder Hotel, the property features over 700 guest rooms, more than 34,000 square feet of meeting and event space, and hosts thousands of guests, associates, and visitors each year.

What will you be doing?

• Open Housekeeping Department, assign Room Attendant schedules, maintain call and occupancy logs, and update room status.
• Answer phone calls professionally, take messages, and follow up as needed.
• Provide computer printout reports.
• Maintain cleanliness of Housekeeping Office and locker rooms.
• Ensure excellent guest/associate rapport by responding promptly and courteously to requests.
• Assist with Lost and Found, including packing and mailing packages.
• Support Housekeeping Managers with paperwork and clerical duties.
• Perform other assigned duties.

What do you bring to the role?

• One year of Housekeeping experience is preferred.
• High school diploma preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
• Ability to read, write and speak in English in an articulate, clear manner is required. Bi-lingual Spanish is preferred.
• Must be efficient with computer programs and have a basic working knowledge of computers.
• Must possess good phone etiquette.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Job Type:

Full Time, Hourly, Union

Shift Available:

Varies (including evenings, weekends, and holidays)

Pay Rate:

$18.06/hour

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Hilton Milwaukee is an equal opportunity employer.