Room Attendant

SmartRecruiters, Inc.; Miami Beach (FL); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Delano Miami Beach is seeking a Room Attendant to uphold the highest standards of cleanliness in guest rooms and related areas. You will re-sheet beds, replenish supplies, and ensure VIP amenities are prepared daily while maintaining a courteous rapport with guests.

Ideal candidates have 1–2 years in guest-facing roles, with excellent English communication and a collaborative spirit. The position requires physical stamina and adaptability to indoor/outdoor conditions in a luxury hotel setting.

Formación

• High school diploma or equivalent required.
• 1–2 years guest-facing experience preferred in upscale or lifestyle brands.
• Able to stand/walk for eight hours per shift.
• Excellent verbal and written English communication skills.
• Warm, friendly, and professional demeanor; courteous guest interaction.

Responsabilidades

• Clean and service guest rooms, bathrooms, and related areas per cleanliness standards.
• Restock linens and supplies; re-sheet beds and maintain room appearance.
• Record serviced rooms; report rooms that cannot be serviced and assist with VIP amenities.
• Maintain equipment and report faults; assist with inventory checks and special cleaning tasks.
• Address guest inquiries promptly and escalate issues as needed.
• Follow safety, sanitation, and hotel procedures; uphold professional appearance.

Conocimientos

Guest-facing experience

Multitasking

Interpersonal skills

Communication skills

Physical stamina

Teamwork

Attention to detail

English proficiency

Educación

High school diploma or equivalent

Descripción del empleo

Delano Miami Beach fuses historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel preserves its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach acts as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.

Job Description

JOB OVERVIEW:

Under the general guidance of the Floor Supervisor, Room Attendant assist in maintaining the highest standards of cleanliness and upkeep in guest rooms and related areas. Ensure all guests receive high-quality, personalized service, contributing to an engaging and dynamic guest experience.

YOUR KEY RESPONSIBILITIES:

• Clean and service guest rooms, bathrooms, and related areas in accordance with hotel cleanliness and presentation standards.
• Re-sheet beds daily with fresh, wrinkle-free linen; dust all furniture; clean and sanitize bathrooms thoroughly; replenish guest supplies and stationery; and vacuum all floors.
• Accurately record all serviced rooms on daily worksheets and report any rooms that cannot be serviced.
• Ensure VIP amenities and gifts are replenished and presented daily.
• Dispose of trash and soiled linen safely and correctly, following hotel protocols.
• Maintain all housekeeping equipment in working order; report any faults or maintenance needs immediately.
• Establish a respectful and courteous rapport with guests, addressing inquiries and special requests promptly.
• Handle guest complaints with professionalism, ensuring proper resolution and follow-up, and escalat when necessary
• Adhere to hotel key control procedures and maintain accountability for assigned keys.
• Immediately turn in all lost and found items and follow the hotel's lost property procedures.
• Support inventory checks and participate in special cleaning projects as required.
• Ensure guest property is handled with care and in accordance with hotel standards.
• Report any damage to bedding, curtains, blinds, or furnishings to the Floor Supervisor
• Notify the Floor Supervisor of any rooms marked "Do Not Disturb," double-locked, or otherwise inaccessible.
• Report any shortages of linen, guest supplies, or equipment to the appropriate supervisor.
• Comply with all health, safety, and sanitation standards; immediately report any hazards or concerns.
• Collaborate with fellow team members to assist in related tasks or cover duties as needed to ensure smooth operations.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES:

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

Qualifications

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High school diploma or equivalent required.
• One to two years of experience in a guest-facing role, preferably in an upscale or lifestyle brand hotel.
• Warm, friendly, and approachable demeanor with a positive attitude.
• Ability to multitask and remain detail-oriented in a fast-paced, dynamic environment.
• Strong interpersonal skills with the ability to maintain positive and productive working relationships across departments.
• Capable of working independently while contributing to a team-oriented atmosphere.
• Physically able to stand or walk for a minimum of eight hours per shift.
• Must be observant, responsive, and able to handle multiple tasks and high- pressure situations with professionalism.
• Able to twist, push/pull, reach, bend, climb, and carry objects as needed to complete daily duties.
• Excellent communication skills; must be able to read, write, speak, and understand English.
• Must be flexible to work both indoors and outdoors in varying weather conditions, depending on business needs.
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information

All your information will be kept confidential according to EEO guidelines.