ROOM ATTENDANT

JW Marriott Miami; Miami (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Room Attendant to ensure guest satisfaction through prompt service and attention to detail. In this role, you will be responsible for maintaining cleanliness in guest rooms, replacing amenities, and ensuring a welcoming environment. This position requires physical stamina and a commitment to safety and quality standards. Join a team that values professionalism and integrity while providing exceptional service to guests. If you thrive in a fast-paced environment and enjoy making a difference in people's experiences, this opportunity is perfect for you.

Qualifications

• No high school diploma or G.E.D. required.
• No related work or supervisory experience required.

Responsibilities

• Respond promptly to requests from guests and other departments.
• Fill cart with supplies and transport to assigned area.
• Clean bathrooms and replace dirty linens.

Skills

Customer Service

Teamwork

Safety Orientation

Dependability

Integrity

Positivity

Education

No high school diploma or G.E.D. required

Job description

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Job Summary

Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets in guest rooms and hallway.

Additional Responsibilities

• Follow all company and safety policies, report hazards, complete safety training, and properly store hazardous materials.
• Maintain professional appearance and confidentiality.
• Welcome guests, anticipate needs, assist individuals with disabilities, and thank guests.
• Support team efforts and adhere to quality standards.
• Perform physical tasks such as lifting up to 25 pounds, reaching, standing, sitting, or walking for extended periods.

Job Specific Tasks

Safety and Security

• Report accidents or injuries immediately.
• Follow safety policies and procedures, handle chemicals safely, and use PPE.
• Identify unsafe conditions and complete safety training.
• Handle emergency situations according to property procedures.
• Maintain awareness of security on premises.

Policies and Procedures

• Protect guest and coworker privacy and security.
• Follow company policies, ensure professional appearance, and maintain confidentiality.
• Protect company assets and perform other duties as assigned.

Guest Relations

• Address guest needs professionally and promptly.
• Greet guests warmly, anticipate needs, and thank them genuinely.

Core Competencies and Attributes

• Customer Service, Teamwork, Diversity Relations
• Safety Orientation, Presentation, Dependability, Integrity, Positivity

Candidate Profile

• No high school diploma or G.E.D. required.
• No related work or supervisory experience required.

Note: This description is not a contract; employment is at-will and duties may be amended.