Room Attendant

Tandem Hospitality Group, LLC; Fort Smith (AR); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality group is seeking a Room Attendant to maintain the cleanliness of guest rooms and service areas. Responsibilities include cleaning, stocking supplies, and ensuring guest satisfaction through friendly communication. The ideal candidate should possess a high school diploma and have a strong attention to detail and customer service skills.

Qualifications

• Ability to read and recognize similarities in text and numbers.
• Ability to follow written or oral instructions.
• Must communicate effectively with guests.

Responsibilities

• Clean and service guest rooms daily according to hotel procedures.
• Stock housekeeping cart with supplies.
• Report any damage and ensure safety and security of guests.

Skills

Attention to Detail

Customer Service

Communication

Education

High school education or equivalent

Job description

Job Description

The Room Attendant must keep all rooms and hallway areas in the hotel clean by performing the following duties.

Job Responsibilities

• Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures
• Stock cart with guest room supplies at beginning and end of shifts
• Greet all guests
• Replace linens on beds and replenish guest room supplies and amenities
• Empty wastebaskets
• Rearrange furnishings, drapes and room accessories
• Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked
• Report any damage, hazards, repairs, and strangers in assigned areas
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and Found item and writing: the date, where it was found, description of the item, and the name of the person who found it
• Responsible for all keys signed out for the shift
• Clean all corridors and service areas
• Respond to any projects or requests developed by the Housekeeping management team

Job Qualifications

• High school education or equivalent; or up to six months related experience or training; or equivalent combination of education and experience
• Ability to read and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems in situations
• Must be able to communicate with guests. Must be able to recognize situations which may involve guests that require immediate supervisory attention. Must know and use reasonable care for the safety and security of the guests
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to feel objects, tools, or controls; stoop, kneel, crouch, or crawl; and communicate. The employee frequently is required to sit and reach, and is occasionally required to climb or balance
• The employee must regularly lift and/or move up to 25-30 pounds and frequently lift and/or move up to 50 pounds.

Source: Tandem Hospitality Group