Room Attendant

Wyndham Hotels & Resorts; Lewisville (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality management company as a Room Attendant, where you will play a vital role in ensuring guest satisfaction through meticulous cleaning and maintenance of guestrooms. This position offers an opportunity to work in a dynamic environment, providing you with the chance to develop your skills in hospitality while being part of a dedicated team. If you are detail-oriented, enjoy working in a fast-paced setting, and are committed to delivering exceptional service, this role is perfect for you. Embrace the chance to contribute to an innovative and respected company in the hospitality industry.

Qualifications

• High School diploma or equivalent preferred.
• Ability to lift and carry objects up to 50 pounds.

Responsibilities

• Maintain clean and attractive guestrooms to ensure guest satisfaction.
• Report maintenance issues and missing items promptly.

Skills

Effective Communication

Attention to Detail

Physical Stamina

Education

High School Diploma

Job description

Compensation Type: Hourly

About Highgate Hotels

Highgate is a leading real estate investment and hospitality management company, widely recognized as an innovator in the industry. It is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, with a growing presence in the Caribbean and Latin America. The company offers expert guidance through all stages of the property cycle, from planning and development to recapitalization or disposition. Highgate has a proven track record of developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital expertise. Utilizing industry-leading revenue management tools, Highgate efficiently identifies and predicts market dynamics to drive performance and maximize asset value. The company’s executive team comprises some of the most experienced hotel management leaders, making it a trusted partner for top ownership groups and major hotel brands. Corporate offices are located in New York, Chicago, Dallas, London, Miami, and Seattle. More information can be found at www.highgate.com.

Location

Courtyard Lewisville

2701 Lake Vista Drive, Lewisville, TX 75067

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete all pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping cart setup.
3. Remove trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning carts for the next day’s use.
6. Replenish chemical bottles.
7. Report missing items from rooms (e.g., irons, hair dryers) to Housekeeping Supervisor/Manager.
8. Report maintenance repairs immediately to Housekeeping Supervisor/Manager.
9. Handle Lost and Found items according to standards.
10. Ensure overall guest satisfaction.

Qualifications

1. High School diploma or equivalent, and/or experience in a hotel or related field preferred.
2. Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds frequently or constantly to lift, carry, push, pull, or move objects.
3. Ability to stand during the entire shift.
4. Effective verbal and written communication skills with all levels of employees and guests, in an attentive, friendly, courteous, and service-oriented manner.