Room Attendant

Aloft Houston By the Galleria; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Aloft Houston By the Galleria is seeking a housekeeping associate to maintain guest rooms, public areas, and service spaces to the highest standards. You will stock supplies, clean rooms, and ensure all safety and security procedures are followed to deliver an exceptional guest experience.

Responsibilities include entering rooms with proper knock protocol, completing housekeeping checklists, and reporting any damages or hazards.

Qualifications

• Stock cart to ensure enough cleaning supplies and amenities are available.
• Observe knocking procedures when entering guest rooms.
• Clean guest rooms and ensure amenities are stocked; complete the housekeeping checklist.
• Report cleaned rooms to supervisor for inspection.
• Follow safety and security procedures and report hazards or accidents.
• Maintain neat, clean appearance and assist other housekeeping staff as needed.

Responsibilities

• Stock cart to ensure cleaning supplies and amenities are available for each room.
• Observe knocking procedures before entering guest rooms.
• Clean assigned guest rooms and ensure amenities are stocked; complete checklist.
• Report room status to supervisor and report damages or hazards.
• Secure doors, keep corridors neat, and handle lost and found items.
• Follow all company policies and safety procedures; participate in related duties as needed.

Skills

Push heavy carts

Stand and walk long

Bend and reach to dust

Communication with guests

Inspect rooms for cleanliness

Documentation on daily paperwork

Manual dexterity to lift equipment

Job description

JOB SUMMARY

Responsible for cleaning and maintaining the guest rooms, public areas, back of the house areas such as linen room and laundry areas, according to company procedures and at a level that meets or exceeds company standards.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Stocks cart to ensure that enough cleaning needs, equipment and amenities are available to properly clean each room.
• Observes knocking procedures upon entering a guest room.
• Cleans the guest rooms assigned. Ensures the amenities are stocked for each cleaned room. Completes entire housekeeping checklist.
• Reports clean rooms to supervisor for inspection.
• Reports any damages or hazards that are present in guest rooms, i.e., burned out light bulbs, broken furniture, broken lights, etc.
• Secures guest room doors upon exiting the room.
• Keeps the corridors and service area neat at all times.
• Turns in all lost and found items and all guest room keys.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss to management.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by management.
• Assists other Housekeeping Personnel when need.

KNOWLEDGE, SKILLS & ABILITIES

• Push Heavy carts.
• Bend and reach to dust, clean and make beds
• Stand and walk for varying lengths of time, often long periods.
• Talk to many different kinds of people to give information, answer questions and provide required services.
• Visually inspect rooms for cleanliness and guest belongings that have been left behind.
• Use written communication skills to mark completed rooms on daily paperwork.
• Move fingers, arms and hands quickly and easily to perform cleaning duties.
• Lift all equipment and supplies on and off cart.

PHYSICAL DEMANDS

• Pushing two hundred (200) pound carts
• Lifting fifty (50) pounds maximum.

• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Source: Hospitality Online