Room Attendant

Driftwood Hospitality; Durham (NC); On-site; USD 24,000 - 30,000; Full time

Job summary

Driftwood Hospitality is seeking a housekeeping team member to clean and maintain guest rooms in accordance with company standards. The role involves stocking supplies, following knock procedures, and ensuring safety and security in all duties.

Responsibilities include inspecting rooms, reporting hazards, keeping hallways tidy, and assisting other housekeeping staff as needed. This position requires physical stamina and a neat appearance as outlined in the team member handbook.

Qualifications

• Bend and reach to dust, clean, and make beds and bathroom.
• Stand and walk for varying lengths of time, often long periods.
• Communication with guest and fellow co-workers throughout the day.
• Visually inspect rooms for cleanliness and guest belongings left behind.
• Use written communication to mark completed rooms on daily paperwork.
• Move fingers, arms and hands quickly to perform cleaning duties.

Responsibilities

• Stocks housekeeping bag to ensure that enough cleaning supplies, equipment, and amenities are available to properly clean each room.
• Observes knocking procedures upon entering a guest room.
• Cleans the guest rooms assigned and ensures amenities are stocked; completes the housekeeping checklist.
• Accurately marks clean rooms to supervisor for inspection.
• Reports damages or hazards present in guest rooms.
• Secures guest room doors upon exiting the room.
• Keeps corridors and service areas neat at all times.
• Turns in lost and found items and guest room keys.
• Follows all company policies and safety procedures.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss.
• Maintains a neat, clean, well-groomed appearance per handbook.
• Performs related duties as requested by management.
• Assists other housekeeping personnel when needed.

Skills

Cleaning

Room inspection

Safety procedures

Communication

Teamwork

Physical stamina

Job description

JOB SUMMARY

Responsible for cleaning and maintaining the guest rooms areas according to company procedures and at a level that meets or exceeds company standards.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Stocks housekeeping bag to ensure that enough cleaning needs, equipment, and amenities are available to properly clean each room.


• Observes knocking procedures upon entering a guest room.


• Cleans the guest rooms assigned. Ensures the amenities are stocked for each cleaned room. Completes entire housekeeping checklist.


• Accurately marks clean rooms to supervisor for inspection.


• Reports any damages or hazards that are present in guest rooms, i.e., burned out light bulbs, broken furniture, broken lights, etc.


• Secures guest room doors upon exiting the room.


• Keeps the corridors and service area neat at all times.


• Turns in all lost and found items and all guest room keys.


• Adheres to all company policies and procedures.


• Follows safety and security procedures and rules.


• Knows department fire prevention and emergency procedures.


• Utilizes protective equipment.


• Reports unsafe conditions to management.


• Reports accidents, injuries, near-misses, property damage or loss to management.


• Provides for a safe work environment by following all safety and security procedures and rules.


• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).


• Perform any related duties as requested by management.


• Assists other Housekeeping Personnel when needed.

KNOWLEDGE, SKILLS & ABILITIES

• Bend and reach to dust, clean, and make beds and bathroom.


• Stand and walk for varying lengths of time, often long periods.


• Communication with guest and fellow co-workers throughout the day.


• Visually inspect rooms for cleanliness and guest belongings that have been left behind.


• Use written communication skills to mark completed rooms on daily paperwork.


• Move fingers, arms and hands quickly and easily to perform cleaning duties.

PHYSICAL DEMANDS

• Lifting fifty (50) pounds maximum.


• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.