Room Attendant

Westmont Hospitality Group; Houston (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Westmont Hospitality Group seeks a housekeeping associate to clean and maintain guest rooms, public areas, and back-of-house spaces according to company standards. The role operates in a 24/7 hotel environment with shifts and varying hours.

The position involves stocking supplies, following knock procedures, inspecting rooms for cleanliness and guest belongings, and reporting issues to management. Conditioning safety protocols and proper room security are essential.

Responsibilities

• Stocks cart to ensure cleaning supplies and amenities are available for each room.
• Observes knocking procedures when entering guest rooms.
• Cleans guest rooms and ensures amenities are stocked; completes housekeeping checklist.
• Reports clean rooms to supervisor for inspection.
• Reports damages or hazards in guest rooms to management.
• Secures guest room doors on exit.
• Keeps corridors and service areas neat at all times.
• Turns in lost and found items and guest room keys.
• Follows all company policies and safety procedures.
• Learns emergency procedures and uses protective equipment as required.
• Maintains neat and groomed appearance as per handbook.

Job description

Job Summary

Responsible for cleaning and maintaining the guest rooms, public areas, back of the house areas such as linen room and laundry areas, according to company procedures and at a level that meets or exceeds company standards.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Stocks cart to ensure that enough cleaning needs, equipment and amenities are available to properly clean each room.
• Observes knocking procedures upon entering a guest room.
• Cleans the guest rooms assigned. Ensures the amenities are stocked for each cleaned room. Completes entire housekeeping checklist.
• Reports clean rooms to supervisor for inspection.
• Reports any damages or hazards that are present in guest rooms, i.e., burned out light bulbs, broken furniture, broken lights, etc.
• Secures guest room doors upon exiting the room.
• Keeps the corridors and service area neat at all times.
• Turns in all lost and found items and all guest room keys.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss to management.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by management.
• Assists other Housekeeping Personnel when need.

Knowledge, Skills & Abilities

• Push Heavy carts.
• Bend and reach to dust, clean and make beds
• Stand and walk for varying lengths of time, often long periods.
• Talk to many different kinds of people to give information, answer questions and provide required services.
• Visually inspect rooms for cleanliness and guest belongings that have been left behind.
• Use written communication skills to mark completed rooms on daily paperwork.
• Move fingers, arms and hands quickly and easily to perform cleaning duties.
• Lift all equipment and supplies on and off cart.

PHYSICAL DEMANDS

• Pushing two hundred (200) pound carts
• Lifting fifty (50) pounds maximum.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.