House Attendant

Trailborn Hotels; Williams (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical (with company contribution)

Dental (with company contribution)

Vision (with company contribution)

401(k) (with company match)

Paid Time Off

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

Trailborn Hotels in Williams, AZ is seeking a House Attendant to maintain clean, safe, and welcoming public and back-of-house areas across the Grand Canyon resort. You will support housekeeping teams by transporting linens, restocking supplies, and reporting maintenance needs to ensure an outstanding guest experience.

The role requires flexible availability including mornings, evenings, weekends, and holidays, with strong communication and problem-solving skills to handle guest requests

Qualifications

• Professional verbal communication skills.
• Flexibility to work mornings and evenings, weekdays and weekends, and holidays.
• Problem solving skills with the ability to navigate complex situations, address guest complaints and find solutions promptly.
• Customer oriented attitude with a friendly, professional demeanor.
• Knowledgeable about area, services, events, pricing, and promotions.

Responsibilities

• Maintain cleanliness of recreation areas and public spaces.
• Monitor hotel operations and communicate changes and procedures.
• Obtain daily briefings about events to anticipate guest needs.
• Transport linens and supplies for housekeeping teams.
• Inspect and report furniture in need of repair or cleaning.
• Clean windows, doors, and public areas; replenish supplies as needed.
• Ensure security of hotel property and safety procedures.

Skills

Verbal communication

Flexibility

Problem solving

Guest service

Attention to detail

Written communication

Multi-tasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Rooms - Housekeeping Full Time Trailborn Grand Canyon, Williams, AZ, US

ABOUT OUR ROLE

The House Attendant creates a memorable guest experience by ensuring the facilities are safe, well maintained, upkept, and by creating a welcoming atmosphere for all.

ABOUT OUR VALUES

We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.

ESSENTIAL FUNCTIONS

Constantly monitor and maintain cleanliness of recreation areas throughout entire resort..

Be knowledgeable about daily hotel operations, logbooks, and communication channels to be up to date with all changes, new procedures and/or contributions to events.

Obtain daily briefings about events to effectively deal with all foreseen situations.

Maintain cleanliness and organization of all public areas and back of the house closets.

Transport linens and other supplies as requested to and from housekeeping teams.

Inspect and report the condition of all furniture for tears, rips, and stains.

Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.

Clean windows and doors.

Inspect the condition of planters and plants to remove debris and water.

Remove stains, scuff marks from hallways and baseboards.

Empty trash and recycling containers.

Use designated chemicals, supplies, and equipment to clean various floor surfaces. Remove debris from elevator tracks.

Sweep and dust entrance.

Ensure security of the hotel property.

Clean and maintain outdoor public areas, remove soiled towels from spa area and replenish with new. Replenish firewood in designated areas.

Clean and maintain public restroom areas.

Use proper equipment, wear appropriate personal protective clothing (PPE) and employ the correct lifting procedures, as necessary to avoid injury.

Exhibit a friendly, helpful, learning, and courteous manner when dealing with guests and fellow employees.

QUALIFICATIONS

Minimum Qualifications:

Professional verbal communication skills.

Flexibility to work mornings and evenings, weekdays and weekends, and holidays.

Problem solving skills with the ability to navigate complex situations, address guest complaints and find solutions promptly.

Customer Oriented Attitude exhibiting a friendly, professional demeanor, focused on creating a welcoming atmosphere to the entire work environment.

Knowledgeable, having a quest to learn, be well-informed about the area, services, events, pricing, and promotional offerings.

High level of professionalism, able to follow instructions with follow-up, respect, and integrity.

Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.

Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.

PHYSICAL REQUIREMENTS

Must be able to remain upright continuously on a firm surface for an 8–10-hour shift.

Must be able to move at least 20 pounds up to 5 feet high without another person's aid.

Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

Must be able to ascend to 12 feet in height on a ladder.

Must be able to position oneself appropriately to efficiently make beds, carry trash, vacuum, sweep, dust and be able to assist guests with luggage and set up event rooms.

ABOUT OUR

BENEFITS

Company Benefits and Perks

• Full Time
• Part Time
• Seasonal
• Medical (with company contribution)
• Yes
• -
• -
• Dental (with company contribution)
• Yes
• -
• -
• Vision (with company contribution)
• Yes
• -
• -
• 401(k) (with company match)
• Yes
• Yes
• -
• Paid Time Off
• Yes
• Yes
• -
• Sick Time
• Yes
• Yes
• Employee Dining Discounts
• Yes
• Yes
• Yes
• Employee Marketplace Discounts
• Yes
• Yes
• Yes

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.