Room Attendant

Cortland Hotel Group, LLC; East Aurora (NY); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Competitive Pay

Training & Development

Advancement Opportunities

Medical

Vision

401k with Match

Paid Time Off

Holiday Pay

Free Parking

Memorable guest experiences

Job summary

Cortland Hotel Group, LLC is hiring a Room Attendant to help deliver clean, comfortable rooms and spaces that create memorable guest experiences. You will support cleaning tasks, stock supplies, and uphold safety and quality standards to ensure guest satisfaction.

The role emphasizes teamwork, reliability, and flexible availability for days, weekends, and holidays, contributing to a positive guest journey and brand reputation.

Qualifications

• Punctual, dependable and adaptable to change.
• Strong communication, problem-solving, and customer service skills are essential.
• Teamwork, professionalism and integrity are key to success.

Responsibilities

• Maintain hotel premises in a clean and orderly manner.
• Keep work area clean and neat, free from dust and litter.
• Load carts with supplies needed to perform duties.
• Clean all guest rooms as assigned within the required time; duties include changing linens, vacuuming, dusting, cleaning bathrooms, and restocking amenities.
• Report discrepancies in room status to the Inspector and log completed rooms.
• Ensure equipment works and supplies are stocked; escalate needs as required.
• Flexible to work day shifts, weekends, and holidays.

Skills

Communication

Problem-solving

Customer service

Teamwork

Reliability

Job description

Are you ready to be a part of a great team with many growth opportunities? Are you someone that smiles at every person you see or are you someone that strives to make a positive difference in someone's day? Join our team as a Room Attendant and contribute to creating memorable experiences for our guests through your commitment to cleanliness and hospitality excellence!

The Room Attendant will perform a combination of tasks in order to maintain the hotel and public space with impeccable standards of cleanliness while embracing the values of company culture and guiding principles!

Responsibilities:

• This position requires you to perform a combination of tasks that maintain hotel premises in a clean and orderly manner.
• Keep work area clean and neat, free from dust and litter.
• Load carts with supplies needed to perform duties.
• Cleans all guest rooms as assigned within the required time limit. Duties in each room include:
  • Change bed linens and make the bed.
  • Vacuum carpet. Moves furniture as needed to clean.
  • Dust and clean all furniture, including picture frames, bed frames, lamps, TV’s, armoires, desks, etc.
  • Clean mirrors, surfaces, windows, walls, etc.
  • Thoroughly clean the bathroom area by washing the shower/tub, sink, floor, toilet, etc.
  • Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.
  • Empty wastebaskets.
  • Ensure guest room setup complies with standards.
  • Reports any discrepancies in room status, why the room was not completed, etc., to the Inspector.
  • Turns in all Lost & Found items following the standard procedures.
  • Fills out assignment sheet as each room is completed.
  • Ensures all equipment is in working order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
  • Other duties as assigned
  • Flexible to work day shifts, weekends, and holidays

Requirements:

• To be punctual, dependable, and adaptable to change.
• Follow instructions, company policies, and safety procedures while managing their time and resources efficiently.
• Strong communication, problem-solving, and customer service skills are essential.
• Teamwork, professionalism, and integrity are also key to success in the role.
• Must have open availability; work weekends and holidays

Physical:

• Able to lift, push, and pull a minimum of 50lbs occasionally and 20lbs regularly.
• Able to bend, twist, and squat repeatedly.
• Able to walk and stand for the duration of the scheduled shift

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation for providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity, and superior quality and service.

What You Can Expect -

• Competitive Pay
• Training & Development
• Opportunity for Advancement
• Medical
• Vision
• 401k with Match
• Paid Time Off
• Holiday Pay
• Free Parking
• Creating memorable experiences one guest at a time
• Opportunities to give back to the community through our global focus efforts

The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws.