Room Attendant

onni; Dallas (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

HSA/FSA

Education allowance

Referral program

Team events

Friends & Family rates

Job summary

Onni is seeking a Room Attendant to maintain cleanliness and standards across guest rooms, ensuring guest satisfaction and safety. The role emphasizes attentiveness, efficiency, and teamwork in a fast-paced hotel environment.

Responsibilities include following all policies, using equipment properly, anticipating guest needs, and maintaining a positive guest experience through accurate service and referral of any issues to supervisors. Training is provided to uphold brand standards.

Qualifications

• Attend to detail with speed and accuracy.
• Prioritize and organize tasks.

Responsibilities

• Maintain knowledge of departmental policies and procedures.
• Use cleaning equipment correctly and safely.
• Anticipate guest needs and respond promptly.
• Maintain positive guest relations and respond to inquiries.
• Clean assigned rooms and restock amenities as required.
• Report damages or maintenance issues to supervisor.

Skills

Detail oriented

Time management

Calm under pressure

Guest service

Teamwork

Job description

Job Description

The Room Attendant is responsible for cleaning guest rooms as assigned, ensuring the property's established standards of cleanliness.

Perks & Benefits

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What Will You Do?

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Always maintain positive guest relations.
• Be familiar with all services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Transport cart with cleaning supplies, guest room amenities and linens to assigned guest room and position securely.
• Provide cleaning service to designated rooms on assignment sheet:
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout.
• Replace soiled bed sheets and make the bed with clean linen.
• Clean Kitchen.
• Set lighting and thermostat to designated levels.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Clean guest rooms as assigned.
• Update status of rooms cleaned and turned down on assignment sheet/ in the system
• Return and restock cart at end of shift.
• Empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items from guest rooms to the Manager
• Make up cribs and rollaway beds.
• Re-hang/refold clothes.
• Other duties as assigned.

What You Bring

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest's service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Have a strong attention to detail
• Can work any day of the week
• Ability to work at any of our different buildings.

About the company

Onni. For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

About The Company:

Onni. For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.