Rooftop Host (Seasonal) - Part Time

Arlo Hotels; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An independent lifestyle hotel is seeking a dynamic Rooftop Host for the seasonal period. This role is vital in creating a memorable guest experience, as you will be the first and last point of contact. Your responsibilities include greeting guests, managing reservations, and ensuring seamless service. If you are passionate about hospitality and enjoy engaging with people, this position offers a fantastic opportunity to showcase your skills in a vibrant environment. Join a team that values integrity and teamwork while making a lasting impression on every guest.

Qualifications

• 1-2 years of experience in a similar role.
• Understanding of reservation systems.

Responsibilities

• Greet guests warmly and manage their reservations.
• Handle guest complaints and ensure a memorable experience.
• Communicate effectively with guests and colleagues.

Skills

Customer Service

Hospitality Skills

Communication

Tools

Open Table

Job description

Arlo Hotels

An independent lifestyle hotel is now actively seeking a dynamic Rooftop Host (Seasonal).

Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading! Here at Arlo, we strive to create a sense of awe that leaves those we touch wanting more…

Role Overview

The host plays a critical role in the guest experience, as he/she is the first and last person to interact with our guests. By definition, a host is ‘the person who receives or entertains other people as guests’. You are responsible for setting the tone!

Responsibilities and Authorities

• Always treat guests with courtesy and respect in a variety of situations.
• Display honesty & integrity.
• Be an inspirational leader who motivates team members to be engaged in serving others, always seeking opportunities to improve.
• Build strong partnerships with internal customers and outside vendors.

Specific Duties

• Greet all guests warmly upon arrival.
• Know restaurant and company information, including hours of operation, directions, neighborhood insights, sister properties, and staff names and titles.
• Recognize regular and VIP guests to personalize their experience.
• Use your personality and hospitality skills to provide a seamless, memorable guest experience.
• Dress professionally and maintain a cheerful, welcoming demeanor.
• Check guests in and walk them to their tables, engaging in friendly conversation.
• Present menus and assist guests with their selections.
• Handle guest complaints professionally and work to resolve issues, involving management when necessary.
• Master the operations of the Open Table system.
• Complete all opening and closing side work as assigned.
• Communicate effectively with colleagues and guests.
• Coordinate with the Maitre’d regarding table statuses and guest issues.
• Manage reservations, including confirming bookings and handling special requests.
• Answer phone calls warmly and professionally, addressing guest needs and requests.
• Handle reservations and communication via email and telephone.
• Manage credit card authorizations and disputes accurately.
• Maintain an organized reservation system and a clean reservation area.
• Understand the restaurant's floor plan and service flow thoroughly.
• Share pertinent information about VIP reservations, cancellations, and guest issues with management.
• Remember that phone interactions are a key part of the guest experience, as you are the first impression of the restaurant.

Requirements

• 1-2 years of similar experience.
• Understanding of reservation systems (Open Table).

Seasonal Period & Compensation

• End date: September 15, 2025 (subject to business needs).
• Rate of pay: $22.00/hour.