Roofing Project Success Lead

RoofMarketplace; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

RoofMarketplace is seeking a Roofing Project Coordinator to manage a portfolio of homeowner roofing projects. You will be the dedicated point of contact, ensuring clear communication and timely updates from contractor selection to project completion.

This is an office-based role; you will not be on roofs or job sites. Your work is performed by phone, email and our project management systems, with emphasis on outcomes and customer satisfaction.

Qualifications

• 3+ years of experience owning a portfolio of customer projects or accounts, with responsibility for outcomes, in project coordination, account management, customer success or operations
• Strong critical-thinking skills, with sound judgment about priorities, risks and next steps
• A record of owning outcomes and following through without direction
• Confident, professional communication by phone and in writing, including difficult conversations
• Exceptional attention to detail and the organization to manage many active projects at once
• Comfort working in CRM or project-management systems
• Experience in roofing, construction, home improvement or property insurance

Responsibilities

• Own a portfolio of active roofing projects from contractor selection through completion
• Serve as the homeowner’s dedicated point of contact, giving proactive updates so they always know the status of their project
• Coordinate with contractors and insurance adjusters to keep schedules, scope and documentation on track
• Anticipate potential delays and issues, and act before they affect the homeowner experience
• Own escalations from start to finish: assess the situation, bring in the right people, and drive it to resolution
• Represent RoofMarketplace’s standard of service in every interaction and reinforce the value of the experience homeowners chose
• Maintain accurate, current project records that give visibility across the Service Delivery team
• Identify patterns and recommend improvements to processes, communication and tools

Skills

Portfolio ownership

Customer success

Project coordination

Communication

CRM usage

Attention to detail

Tools

CRM software

Project management tools

Job description

RoofMarketplace is seeking a Roofing Project Coordinator to manage a portfolio of homeowner roofing projects. You will be the dedicated point of contact, ensuring clear communication and timely updates from contractor selection to project completion.

This is an office-based role; you will not be on roofs or job sites. Your work is performed by phone, email and our project management systems, with emphasis on outcomes and customer satisfaction.