Ronald McDonald House Charities - House Manager

United Against Human Trafficking; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Ronald McDonald House Charities Greater Houston is seeking an House Manager to support families, supervise shift volunteers, and uphold RMHC GH’s mission and core values. The role involves checking families in/out, maintaining records, and ensuring a warm, safe environment aligned with policies.

The position emphasizes compassionate communication, collaboration with the Family Support Services team, and overseeing volunteers and facility operations to provide stable, supportive stays for

Qualifications

• Bachelor’s degree and a minimum of three years of work experience or the equivalent of five years of work experience.
• Excellent interpersonal skills: patience, compassion, outgoing, tactful, flexible, assertive, honest, trustworthy, professional in manner and demonstrates supportive and cheerful behavior.
• Excellent presentation and public speaking and community relations skills.
• Excellent organizational skills, attention to details, and verbal and written communication skills.
• Proficient knowledge of Microsoft Office Suite.

Responsibilities

• Communicates effectively and compassionately the missions and needs of RMHC GH to families, visitors, volunteers.
• Checks families in/out of the House and maintains family records and payments in the database.

Skills

Interpersonal skills

Public speaking

Organizational skills

Verbal communication

Written communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

OVERVIEW:

The primary responsibility of the RMHC GH Amschwand House Manager is to demonstrate a supportive role to the families and supervise shift volunteers. The Amschwand House Manager follows the core values, goals, objectives, and the mission of the Ronald McDonald House Charities Greater Houston (RMHC GH) as set forth by the Board of Directors.

ADMINISTRATION:

• Communicates effectively and compassionately the missions and needs of RMHC GH to families, visitors, volunteers
• Checks families in/out of the House and collects payments updating the family record on database and administrative files
• Maintains request list according to guidelines and informs families of status, moves families status to confirmed list
• Respectfully communicates, clarifies, and enforces policies and procedures to the families/referral sources according to guidelines
• Processes referrals and guest’s request to stay per guidelines and policies
• Process and checks the status of guest’s background checks
• Oversees check out process ensuring that rooms are clean and restocked
• Is familiar with emergency plan and performs emergency procedures as necessary
• Performs the shift task list duties
• Participates in shift change communication at beginning and end of shift including status of request lists, background checks, any special information about families and performs the petty cash report and key verification process together
• Performs other duties as assigned

FAMILIES RELATIONS:

• Demonstrates an atmosphere of warmth, compassion, and support to ensure a nurturing atmosphere to families at all times
• Oversees tours highlighting amenities are given to families checking in or perspective families
• Assists with routine Amschwand House meetings with the families
• Works collaboratively with the Family Support Services department to meet the reasonable needs of all families in a caring way

HOUSE VOLUNTEERS:

• Promotes an environment of appreciation toward volunteers and meal/family activity groups
• Train, supervise and interacts positively with volunteers
• Communicates with volunteers to ensure they understand and are comfortable with all policies or procedures and are aware of any unique circumstances with a family
• Communicates with Director of Regional Operations and Volunteer Services about any unique situation with a volunteer
• Provides support for volunteers including ongoing training as necessary

FACILITY SUPPORT:

• Observes the physical structure of the building (inside/outside) noting any maintenance/repair needs and communicates to the Director of Regional Operations or maintenance crew on duty
• Monitors activity and maintains control of the facility usage by families and other guests, respectfully enforces policies when needed
• Responds appropriately to emergencies and incidents that may threaten the safety and security of the families and/or the facility

QUALIFICATIONS:

Required:

• Bachelor’s degree and a minimum of three years of work experience or the equivalent of five year’s work experience
• Previous experience in working closely with people
• Excellent interpersonal skills: patience, compassion, outgoing, tactful, flexible, assertive, honest, trustworthy, professional in manner and demonstrates supportive and cheerful behavior
• Ability to function responsibly and autonomously as demonstrated by excellent decision making skills, sound judgment and a high comfort level to exercise authority
• Excellent presentation and public speaking and community relations skills
• Excellent organizational skills, attention to details, and verbal and written communication skills
• Proficient knowledge of Microsoft Office Suite

Preferred:

• Proficient in speaking Spanish, ability to write in Spanish is an additional plus
• Previous experience working with volunteers and/or families and children in times of stress

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to walk, sit and stand; use hands to finger manipulation, handle, feel, reach with arms and hands, and talk or hear. The employee may be required to lift up to 25 pounds. The vision requirements include close, distance, peripheral, and depth perception.