House Supervisor

Domestic Violence Crisis Center, Inc.; Madison (WI); On-site; USD 18,184 - 25,898; Part time

Job summary

Ronald McDonald House Charities of Madison in Madison, WI seeks a House Supervisor to oversee guest services, volunteers, and daily operations for an inviting home-away-from-home environment. The role is hourly and part-time, requiring occasional shifts including nights and weekends.

The House Supervisor reports to the Senior Director of Family Experience and helps maintain safety and comfort for families during their stay.

Qualifications

• Ability to communicate RMHC’s mission and impact to families and staff.
• Strong interpersonal skills for collaboration with volunteers, donors, and guests.
• Excellent attention to detail in guest records, occupancy, and safety policies.
• Proficiency in Microsoft Office products for daily operations and reporting.
• Valid driver’s license with ability to travel locally if needed.

Responsibilities

• Receive and register all guests in accordance with Admissions Policy.
• Uphold and enforce all House Rules and Policies.
• Maintain list of anticipated arrivals; schedule occupancy and arrange rooms.
• Supervise volunteers and provide them with a rewarding experience.
• Communicate clearly with staff, volunteers, and families.
• Close office at 9:00 pm, open at 9:00 am on weekends.
• Maintain records pertaining to guests, occupancy, inventory, and supplies.
• Provide a compassionate, confidential environment with professional boundaries.
• Monitor building conditions and coordinate repairs with the Maintenance Specialist.
• Enter House Guest information into the database accurately.
• Direct evacuation or shelter plans during emergencies.
• Communicate status to day and overnight staff; attend information sessions.
• Conduct tours of the House as needed.
• Complete tasks assigned by the Senior Director of Family Experience.

Skills

Mission & impact communication

Interpersonal skills

Attention to detail

Microsoft Office proficiency

Valid driver’s license

Job description

Ronald McDonald House Charities of Madison
2716 Marshall Court, Madison, WI 53705
Phone: (608) 232 - 4660 / Fax: (608) 232 - 4670

JOB DESCRIPTION

Organization: Ronald McDonald House Charities of Madison (RMHC - Madison)
Position Title: House Supervisor
Reports To: Senior Director of Family Experience
Classification: Hourly, Occasional (less than 20 hours per week)
Pay : $16.00 per hour

Shift Expectations :

• Minimum number of expected shifts per month is two , and four or five shifts is average.
• One shift is defined as:
• Night Shift: 5:00pm – 10pm Sunday, Monday, Tuesday, Wednesday , Thursday and Friday
• Weekend Shift: 8 :00 a m – 10 :00pm (or a split of 8:00am – 3:00pm and 3:00pm – 10:00pm) Saturday and Saturday
• Must be available to work both night s and weekends
• Holiday coverage is required but is allocated equitably across all Supervisors.
• Daily shift coverage in absence of day staff as scheduled.

Job Purpose

Since 1993, Ronald McDonald House Charities of Madison (RMHC - Madison) has been dedicated to
keeping families close when it matters most — while their child receives medical care at area
hospitals. Through our core programs — the Ronald McDonald House and the R onald McDonald
Family Room at SSM Health St. Mary’s Hospital - Madison — we provide thousands of families each
year with access to quality healthcare and the support they need to remain actively involved in their
child’s care.
RMHC - Madison offers a true home - away - from - home with cozy rooms, nourishing meals, and
compassionate assistance for families who may have traveled hours — or even flown across the
country — for their child’s treatment. Guided by our core values, every member of our team is
committed to delivering compassionate care and unwavering support to the families we serve, our
partners, and one another.
The House Supervisor advances our mission by ensuring an inviting, friendly, and comfortable
atmosphere for families, staff, volunteers and visitors.

Job Responsibilities

• Receive and register all guests in accordance with Admissions Policy
• Uphold and enforce all House Rules and Policies.
• Maintain list of anticipated arrivals. Schedule occupancy and make room arrangements.
• Supervise volunteers and provide them with a rewarding volunteer experience.
• Communicate clearly with staff, volunteers, and families.
• Close office at 9 :00 pm, open office at 9:00 am on Sat - Sun
• Maintain all records and files pertaining to guests, occupancy, room donations, inventory,
  maintenance and supplies accurately.
• Provide an atmosphere of support, compassion and confidentiality to guests while still
  maintaining appropriate professional boundaries.
• Monitor condition of building, operation of building, mechanical and security systems, and
  operation of RMHC van. Communicate any needed repairs to the Maintenance Specialist.
• Efficiently update and enter House Guest information into the Guest Database.
• Direct House evacuation or shelter in place plans in event of a fire or weather emergency.
• Arrange for emergency maintenance repairs as needed while on duty per supervising staff’s
  instructions.
• Communicate directly with day and overnight staff regarding status of the House, guests, and
  any other relevant information.
• Attend staff information sessions.
• Conduct tours of the House as needed.
• Complete any additional tasks assigned by the Senior Director of Family Experience relating
  to the efficient operation of the House.

This job description outlines the general nature and level of work expected in this role. It is not a
comprehensive list of all responsibilities, duties, or skills that may be required.

Ideal Characteristics

• A friendly, positive, and professional demeanor, combined with strong attention to detail.
• A proactive willingness to assist in areas beyond the core responsibilities of the role.
• Authentic commitment to RMHC’s Core Competencies: Mission - Driven, Collaboration,
  Integrity, Inclusion, and Adaptability.

Knowledge, Experience, Skills, and Abilities Requirements

• Natural ability to demonstrate a caring attitude towards guests, volunteers, donors and other
  people who interact with the organization.
• Ability to effectively communicate RMHC’s mission and impact to the broader community.
• Outstanding verbal and written communication skills.
• Excellent interpersonal skills with a professional demeanor.
• Demonstrates strong judgement skills and attention to detail while meeting deadlines.
• Proficient in Microsoft Office products.
• Ability to travel locally or regionally occasionally. Valid driver’s license required.
• Knowledge and skills working with a diverse clientele from different cultures, languages, and
  religious beliefs.

Preferred

• Proficiency in a second language

Physical Demands and Work Environment :

• These physical demands are representative of those that must be met by an employee to
  successfully perform the essential functions of this job. Reasonable accommodations may be
  made to enable an individual with disabilities to perform the essential job re sponsibilities.
• Part - time with primary hours falling during stated business hours.
• Work is primarily performed in an office environment with minimal exposure to injury.
• Must be able to lift and move up to 30 pounds.
• Ongoing daily use of computers and telephone.
• Walk, sit, stand, bend, climb, and use hands to, handle, or feel objects, tools, or controls; reach
  with hands and arms; balance; stoop; talk, hear, read, count, and write.
• Specific vision abilities required by the job include close vision, distance vision, color vision,
  peripheral vision, depth perception, and the ability to focus.
• Must be able to work with frequent interruption.
• Low to moderate noise level.