Guest + Family Experience Associate, Relief

Charities Tampa Bay, Inc.; Saint Petersburg (FL); On-site; USD 22,000 - 25,000; Part time

Job summary

Ronald McDonald House Charities of Tampa Bay, Inc. seeks a relief Guest + Family Experience Associate to support families with warmth and professionalism. You’ll balance guest services with cleanliness, assist with room turnover, and learn database systems to track guest data and produce reports.

CPR and fire training are required; bilingual skills are a plus. The role is relief coverage for PTO, with shifts that change weekly, and a compensation of $16–$16.50 per hour.

Qualifications

• High School Diploma required; two years basic management experience preferred.
• Must meet healthcare requirements of partner hospital and CPR and fire alarm training.
• Ability to handle sensitive situations with confidentiality and empathy.

Responsibilities

• Provide exceptional guest service and support.
• Assist with guest needs in a compassionate, family-centered manner.
• Respond to emergencies while supporting families.
• Perform housekeeping duties and keep spaces clean and welcoming.
• Assist with turning over guest rooms as needed.
• Ensure proper guest registration and check-out procedures.
• Learn and use database systems to track guest information and generate reports.

Skills

Customer service

Communication skills

Database literacy

Housekeeping

Transportation

Confidentiality

Empathy

Education

High School Diploma

Job description

Come join our team as a guest & Family Experience Associate (Relief) at Ronald McDonald House Tampa Bay. The right candidate will demonstrate excellent customer service skills and a compassionate, family-centered approach aligned with the mission of Ronald McDonald House.

Responsibilities include:

• Provide exceptional guest service and support
• Assist with guest needs and requests in a compassionate, family-centered manner
• Respond calmly and effectively to emergencies while supporting families
• Perform housekeeping duties, including wiping down surfaces, restocking supplies, keeping shared spaces clean, safe, and welcoming for families
• May assist with turning over guest rooms as needed
• Ensure proper guest registration and check-out procedures
• Learn and use database systems to track guest information and generate reports

Note: This is not an exhaustive list of all responsibilities. Duties may be added or modified as needed to support daily operations

Position Overview:

This is a relief position that serves as substitute coverage for paid time off and will typically pick from available shifts that change weekly.

Pay: $16 - 16.50/hr

What You Bring:

• Strong customer service skills with compassion and professionalism.
• Excellent verbal and written communication skills
• Ability to learn and work with database systems (training provided).
• Housekeeping or cleaning experience or willingness to perform duties.
• Reliable transportation for occasional supply pickups (mileage reimbursed).
• Ability to handle sensitive situations with confidentiality, decorum, and empathy.

Required Knowledge Experience/Skills:

• High School Diploma Required. Two years basic management experience preferred.
• Must meet healthcare requirements of partner hospital, complete biannual CPR training and annual fire alarm training.
• Demonstrate an understanding and sensitivity toward the intersections of ability, class, ethnicity, gender, gender identity, race, religion/spirituality, and sexual orientation.

Preferred Knowledge/Skills/Experience

• Spanish proficiency/Bilingual ability strongly preferred.

Organization:

At Ronald McDonald House Charities of Tampa Bay, our mission is to create, find and support programs that directly improve the health and well-being of children and their families.

Ronald McDonald House Charities of Tampa Bay (RMHCTB) has been working to improve the health and well-being of children and their families since 1980. Our primary program, the Ronald McDonald House, provides a place to stay for families that have children receiving medical treatment at Tampa Bay hospitals and outpatient centers. RMHCTB operates 4 Ronald McDonald Houses in Tampa Bay, 3 located in St. Petersburg and 2 located in Tampa.

JOB SUMMARY

To thrive as a Guest + Family Experience Associate at Ronald McDonald House Charities of Tampa Bay, Inc., you'll need a vibrant mix of skills and a heart full of compassion! A knack for problem-solving and multitasking will be your best friends as you juggle guest services while ensuring cleanliness and safety. Your proven knowledge of inventory control will keep our kitchens stocked and ready for families, while your tech-savvy nature enables you to learn database systems and produce insightful reports. Strong customer service orientation is a must, complemented by excellent communication and interpersonal skills to create rapport with both guests and donors alike.

You’ll need to handle sensitive situations with the utmost confidentiality, maintaining decorum at all times. Reliable transportation is essential for occasional supply pickups, and you’ll also stay prepared with CPR and fire training to keep our home safe and sound. Ready to make a difference? Your adventure starts here!

Mental Demands:

The ability to read and comprehend documents and instruments. Must perform detailed work utilizing reasoning and problem-solving skills and complete multiple concurrent tasks with constant interruptions. Possess excellent oral and written communications skills, interpersonal skills at all levels of the non-profit field, and organizational skills. Must be able to serve as a pro-active resource for guests, staff, and community members.

Physical Demands:

This job involves all the following in various degrees but is not limited to only these physical demands: attendance, standing, sitting, walking, squatting, carrying, lifting, climbing, twisting, reaching, pulling, pushing, cleaning, typing, writing, hearing, seeing, speaking. The ability to push up to 50 pounds and lift up to 40 pounds.

Supervision & Scheduling Demands:

Receives light supervision. May require occasional attendance at special events/functions of the organization.

Equipment:

Some of the equipment used to perform this job include computer, printer, facsimile machine, file cabinets, copier, camera, calculator, telephone, scissors, stapler, hole punch, and writing instruments. Common kitchen and laundry appliances.

Special Notes:

The probationary period is 90 days. A review will be conducted by the direct supervisor at 90 days and 1 year; yearly review thereafter with salary consideration by the organization.

Essential requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The above job description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position. It is intended to be a guideline reflecting the principal activities. Management reserves the right to change or otherwise modify the functions of this job to meet the needs of the company.

The successful candidate will be required to meet our pre-employment background screening requirements.