Roma's Italian Kitchen- Experienced Servers Needed Erie, PA

Kaizen Lab Inc.; Erie (Erie County); On-site; USD 25,000 - 35,000; Full time

Job summary

Kaizen Lab Inc. is seeking experienced servers for Roma's Italian Kitchen in Erie County, United States. The role demands excellent customer service, attention to detail, and the ability to thrive in a fast-paced environment.

As a server, you will be responsible for taking orders, providing menu information, and ensuring guest satisfaction. The ideal candidate should have a strong ability to multitask, maintain professionalism, and display a genuine approach towards guests.

Qualifications

• Experience in a restaurant or related field is preferred.
• Strong communication skills to interact with guests and team members.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Provide hospitality that exceeds expectations.
• Take guest orders and provide menu information.
• Maintain cleanliness and organization of the work area.
• Handle cash and ensure accurate transaction processing.

Skills

Excellent customer service

Problem-solving skills

Attention to detail

Ability to work in fast-paced environment

Job description

Roma's Italian Kitchen- Experienced Servers Needed

Provide a level of hospitality and service that exceeds expectations through utilization of the restaurants service standards. Effectively provides menu information, takes guests' orders, and provides excellent service meeting and exceeding guests' expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following:

• Maintains a positive and professional as well as genuine approach to job duties, fellow team members and the guests, recognizing the value of teamwork.
• Displays a great sense of urgency, a strong attention to detail, and a desire to get things done right the first time.
• Demonstrates the ability to work effectively in a fast paced environment, coping with stressful situations patience and a positive outlook.
• Displays the ability to efficiently and effectively resolve problems and guest complaints, accommodating the needs and wishes of the guests, as appropriate.
• Exhibits a high level of professionalism, hospitality and confidence when making contact with guests.
• Enjoys the challenge of effectively managing multiple tasks without sacrificing quality or cost controls.
• Prepares work area prior to guest arrival, including placing rolls in warmer, preparing garnishes, condiments, soups, etc. as needed.
• Rolls silverwares, places plates and silverware on tables as needed.
• Greets guests with a smile and information regarding the menu, following company standards of service.
• Anticipates and reacts to meet guests' needs.
• Makes suggestions and answers questions regarding the menu.
• Takes orders from guests, places an order on the POS system, and communicates with the appropriate staff.
• Pays attention to special requests (listens actively).
• Delivers food and beverages to tables of guests in their service as well as other server's guests as needed.
• Observes guests and checks back to ensure satisfaction with food and service.
• Manicures tables by clearing plates, etc., and maintains neat front of house areas.
• Empties trash and places dirty dishes in the appropriate areas.
• Calculates guest checks and responsible for accurately collecting all funds for products sold.
• Safe and careful handling of cash, gift certificates, and charge receipts.
• Completes all food and beverage orders in a prompt and accurate manner.
• Complete compliance with all safe alcohol service laws, as well as company policies and procedures with regard to alcohol service, including carding all guests under age 40.
• Maintains standards to ensure profitability without sacrificing quality control practices.
• Knowledge and use of proper sanitation procedures at all times.
• Exercises teamwork with other staff.
• Abides by the restaurants standards, policies, procedures, and safety rules at all times.
• Reports to work on time, well groomed and properly attired.
• Conducts self in a professional and respectful manner towards guests, fellow employees and management at all times.
• Maintains confidentiality of all trade secrets, keeping all recipes, policies and procedures confidential.