Server- Quaker Steak and Lube Erie, PA

Kaizen Lab Inc.; Erie (Erie County); On-site; USD 25,000 - 35,000; Full time

Job summary

Kaizen Lab Inc. in Erie County, United States, seeks a dedicated hospitality team member to provide top-notch service that exceeds guest expectations. Responsibilities include taking orders, providing menu details, and ensuring guest satisfaction while maintaining a clean work environment.

The ideal candidate displays professionalism, manages multiple tasks efficiently, and can handle stressful situations with a positive attitude. Candidates should embody teamwork and commitment to hospitality excellence.

Qualifications

• Ability to manage multiple tasks effectively without sacrificing service quality.
• Strong communication skills for engaging with guests and team members.
• Experience in fast-paced environments and coping with stressful situations.

Responsibilities

• Provide exceptional service exceeding guests' expectations.
• Take orders, provide menu information, and ensure guest satisfaction.
• Maintain cleanliness and organization in the dining area.

Skills

Hospitality

Attention to detail

Communication

Problem-solving

Teamwork

Job description

Provide a level of hospitality and service that exceeds expectations through utilization of the restaurants service standards. Effectively provides menu information, takes guests' orders, and provides excellent service meeting and exceeding guests' expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains a positive and professional as well as genuine approach to job duties, fellow team members and the guests, recognizing the value of teamwork.
• Displays a great sense of urgency, a strong attention to detail, and a desire to get things done right the first time.
• Demonstrates the ability to work effectively in a fast paced environment, coping with stressful situations patience and a positive outlook.
• Displays the ability to efficiently and effectively resolve problems and guest complaints, accommodating the needs and wishes of the guests, as appropriate.
• Exhibits a high level of professionalism, hospitality and confidence when making contact with guests.
• Enjoys the challenge of effectively managing multiple tasks without sacrificing quality or cost controls.
• Prepares work area prior to guest arrival, including placing rolls in warmer, preparing garnishes, condiments, soups, etc. as needed.
• Rolls silverwares, places plates and silverware on tables as needed.
• Greets guests with a smile and information regarding the menu, following company standards of service.
• Anticipates and reacts to meet guests' needs.
• Makes suggestions and answers questions regarding the menu.
• Takes orders from guests, places an order on the POS system, and communicates with the appropriate staff.
• Pays attention to special requests (listens actively).
• Delivers food and beverages to tables of guests in their service as well as other server's guests as needed.
• Observes guests and checks back to ensure satisfaction with food and service.
• Manicures tables by clearing plates, etc., and maintains neat front of house areas.
• Empties trash and places dirty dishes in the appropriate areas.
• Calculates guest checks and responsible for accurately collecting all funds for products sold.
• Safe and careful handling of cash, gift certificates, and charge receipts.
• Completes all food and beverage orders in a prompt and accurate manner.
• Complete compliance with all safe alcohol service laws, as well as company policies and procedures with regard to alcohol service, including carding all guests under age 40.
• Maintains standards to ensure profitability without sacrificing quality control practices.
• Knowledge and use of proper sanitation procedures at all times.
• Exercises teamwork with other staff.
• Abides by the restaurants standards, policies, procedures, and safety rules at all times.
• Reports to work on time, well groomed and properly attired.
• Conducts self in a professional and respectful manner towards guests, fellow employees and management at all times.
• Maintains confidentiality of all trade secrets, keeping all recipes, policies and procedures confidential.