Rollstone Bank & Trust

Nashoba Valley Chamber of Commerce; Groton (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Rollstone Bank and Trust in Groton, CT is seeking a friendly Teller to support daily branch operations and deliver exceptional customer service. You will handle deposits, withdrawals, check cashing, and product cross-sell while upholding bank policies and accuracy.

Ideal candidates have at least 1 year of cash handling and customer service experience, strong numerical skills, and a commitment to confidentiality. This on-site role offers growth within community banking.

Qualifications

• High school diploma or equivalent.
• 1+ year of cash handling and customer service experience.
• Strong computer, mathematical, and customer service skills.
• Attention to detail and ability to maintain confidentiality.
• Knowledge of banking regulations, policies, and procedures.
• Professional communication and interpersonal skills.
• Ability to follow procedures and escalate issues to management.

Responsibilities

• Process deposits, withdrawals, loan payments, check cashing, cashier's checks, and money orders.
• Respond to inquiries in person and by phone with exceptional service.
• Review checks for negotiability and complete required documentation.
• Promote and cross-sell bank products and services.
• Balance and reconcile cash drawers and support ATM operations.
• Maintain compliance with policies, security procedures, and funds availability.
• Build and maintain relationships with customers, vendors, and coworkers.
• Protect customer confidentiality in all interactions.

Skills

Customer service

Cash handling

Mathematical skills

Attention to detail

Confidentiality

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Banking equipment

Office computers/printers

Job description

Rollstone Bank and Trust is a community bank supported by the strength of our shared services organization, River Run, and banking affiliates Newburyport Bank and Pentucket Bank. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the heartfelt service our customers value. Here, you will discover opportunities for professional growth, make a meaningful impact in your local community, and join a team that champions integrity, respect, teamwork, and continuous progress. Where you matter most.

This role provides exceptional customer service while supporting daily branch operations through account servicing, transaction processing, cash handling, and sales of bank products and services. The position ensures compliance with bank policies, regulatory requirements, and security procedures while maintaining accurate records and fostering positive customer relationships.

Service deposit accounts by performing account openings, closures, renewals, and maintenance activities.

• Process customer transactions, including deposits, withdrawals, loan payments, check cashing, cashier’s checks, and money orders.
• Respond to customer inquiries in person and by phone while delivering exceptional customer service and assist with special requests, including check orders, statement requests, and assigned projects.
• Review checks for negotiability, including endorsements, dates, legality, and document origination and complete required documentation, transaction records, daily scanning, and Bank Secrecy Act reporting.
• Promote and cross-sell bank products and services while accurately completing related applications and documentation and explain regulatory disclosures, bank policies, and product information to customers.
• Balance and reconcile cash drawers, maintain cash limits, and accurately process currency and coin transactions.
  Support branch operations, including ATM balancing and maintenance, branch opening and closing procedures, and assisting management as needed.
• Maintain compliance with bank policies, security procedures, dual-control requirements, information security guidelines, and funds availability policies.
• Build and maintain positive relationships with customers, vendors, and coworkers.
• Protect customer confidentiality and maintain discretion in all interactions.

Requirements

Qualifications, Experience, and Education

• High school diploma or equivalent.
• 1+ year of cash handling and customer service experience, preferably in a Teller role.
• Strong computer, mathematical, and customer service skills and operational knowledge of computers, printers, and banking-related equipment.
• Attention to detail and accuracy and ability to maintain confidentiality and customer trust.
• Knowledge of banking regulations, policies, and procedures and ability to balance cash and reconcile transactions accurately.
• Professional communication and interpersonal skills.
• Ability to follow established procedures and escalates unusual situations to management when appropriate.