ROI Quality Analyst - Remote

Penn Medicine Lancaster General Health; Nashville (TN); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization seeks an individual for managing medical records requests. The role involves ensuring compliance with privacy regulations and providing high-quality customer service in a fast-paced environment. This position offers opportunities for career advancement and a supportive work culture.

Qualifications

• High School Diploma or GED required.
• Thorough and detail-oriented with solid organizational skills.
• Exceptional communication skills and a professional demeanor.

Responsibilities

• Review and process medical records requests in various formats.
• Provide excellent customer service to patients and clients.
• Handle high call volumes while maintaining professionalism.

Skills

Communication

Organizational Skills

Dependability

Education

High School Diploma or GED

Job description

Employer Industry: Medical Record Management

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to provide world-class customer service while ensuring patient privacy
- Work in a fast-paced environment handling high call volumes
- Maintain established production and quality goals in a dynamic setting

What to Expect (Job Responsibilities):
- Review and process medical records requests in various formats (mail, fax, email)
- Update and maintain accurate Accounting of Disclosures for medical records requests
- Provide excellent customer service to patients and clients while ensuring compliance with privacy regulations
- Handle high call volumes while maintaining professionalism and service quality
- Create invoices for medical record requests in accordance with state and federal regulations when necessary

What is Required (Qualifications):
- High School Diploma or GED required
- Thorough and detail-oriented with solid organizational skills
- Exceptional communication skills and a professional demeanor
- Proven dependability and attendance record
- Ability to interpret HIPAA/Privacy Guidelines and maintain confidentiality

How to Stand Out (Preferred Qualifications):
- Customer-oriented disposition with a positive attitude
- Ability to multitask and manage time effectively in a fast-paced environment
- Flexibility to adapt to frequent changes in the industry

#MedicalRecords #CustomerService #Healthcare #CareerOpportunity #Compliance

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

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