Outsourcing & Quality Analyst (Remote based in the US)

Tenet Healthcare; Mississippi; Remote; USD 45,000 - 73,000; Full time

Job summary

Tenet Healthcare seeks a detail-oriented individual to oversee the performance parameters of vendors in conjunction with revenue cycle management. Responsibilities include developing metrics, evaluating vendor effectiveness, and ensuring compliance with operational standards while maintaining budgetary guidelines. This role requires strong analytical skills, a degree in business or related experience, and a commitment to excellence in service delivery.

Benefits

Medical, dental, vision insurance

401k with up to 6% employer match

Paid time off (min of 12 days per year)

Employee Assistance program

Voluntary benefits including pet insurance

Qualifications

• 0-2 years’ experience in HealthCare and managing vendors preferred.
• 1-3 years’ experience in data analysis and project management.
• Ability to multi-task and prioritize activities.

Responsibilities

• Monitor and reconcile vendors' performance/data/inventory.
• Develop reporting for service level and performance metrics.
• Effectively communicate with clients and partner organizations.

Skills

Analytical skills

Problem solving

Excellent communication

Project management

Multi-tasking

Advanced MS Excel skills

Education

Bachelor’s degree in business or related field

Tools

MS Project

MS Office

PowerPoint

Job description

JOB SUMMARY

Responsible for monitoring and reconciliation of assigned vendors performance/data/inventory/projects/initiatives used by Conifer RCS involved in the resolution of revenue cycle management activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Develop, trend, and maintain reporting for Service level Agreement and Performance metrics, assigned Inventory / data placement, audits, projects and quality metrics.
• Develop and Drive Execution on Processes (including process mapping, policies & procedures, design sessions, Inventory management, Training / Refreshers, Vendor Scope Management), Activities within timelines (transitions and projects) and reconciliation of vendor(s) invoice for payment.
• Evaluate and Track effectiveness of vendors, propose changes in placement volumes/processes as needed and ensure business needs or inventory liquidation rates are within accepted guidelines.
• Effectively Communicate with Clients, C&G, Transitions, Product Line operations, Client Performance / Delivery and other partner organizations to assist with new facility integrations, onboarding, scope changes and terminations of Client contracts.
• Accurate Research and Submission of Process, Workflow and IS Tickets
• Evaluate avenues to drive efficiencies – expense and revenue as relates to the assigned portfolio of vendors, overall contractual terms, service level agreements and pricing for the vendor(s)
• Perform and communicate quality audits and operational processes to ensure compliance with Conifer and Client requirements. Creation and Execution to the Action plans.
• Maintain compliance within the vendor(s) processing for System/Website Security approvals, deletions and audits. (eiD request and Client Paper request for system access and websites)
• Special projects as assigned
• FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense):
• Ensure Vendor(s) inventory/data placement and projects are managed within budgetary guidelines.
• Financial accountability for assigned vendor(s) budget.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to Multi-Task and Prioritize activities
• Excellent analytical and problem-solving skills, Advanced MS Excel skills
• Excellent communication and inter-personal skills
• Excellent project management skills including MS Project, MS Office, PowerPoint, etc.
• Ability to develop manage, control cross functional processes and project timeliness
• Proven ability to recommend and apply best practices

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• 0-2 years’ experience in HealthCare and / or managing vendors preferred
• 1-3 years’ experience in data analysis and / or active project management
• Bachelor’s degree in business or related field preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation and Benefit Information

Compensation

• Pay: $45,136.00 - $72,176.00 annually. Compensation depends on location, qualifications, and experience.
• Management level positions may be eligible for sign-on and relocation bonuses.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, life, and business travel insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

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