ROI Medical Records Specialist - On Site

Penn Medicine Lancaster General Health; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization seeks an ROI Specialist to handle patient medical record requests at a client site. Responsibilities include managing requests in alignment with HIPAA guidelines and ensuring customer inquiries are addressed effectively. Ideal candidates demonstrate strong communication skills, attention to detail, and relevant experience in healthcare settings.

Qualifications

• 1+ years experience entering data into computer systems.
• Experience working in a physician's office or HIM Department is a plus.
• Knowledge of medical terminology and HIPAA regulations preferred.

Responsibilities

• Determine records to be released according to HIPAA guidelines.
• Answer phone calls regarding ROI issues and assist walk-in customers.
• Log and scan medical record requests into ROI database.

Skills

Verbal communication

Attention to detail

Customer service

Proficiency in computer applications

Education

High School Diploma/GED

Job description

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*

• This is an On Site position

TASKS AND RESPONSIBILITIES:

Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.

Answer phone calls concerning various ROI issues.

If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.

If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.

Logs medical record requests into ROI On-Line database.

Scans medical records into ROI On-Line database.

Complies with site facility policies and regulations.

At specified sites, responsible for handling and recording cash payments for requests.

Other duties as assigned.

SKILLS|EXPERIENCE:

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Qualifications Behaviors

Preferred

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Enthusiastic : Shows intense and eager enjoyment and interest

Motivations

Preferred

Self-Starter : Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.