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ROI Medical Records Specialist - On Site

Penn Medicine Lancaster General Health

Manhasset (NY)

On-site

USD 10,000 - 60,000

Part time

30+ days ago

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Job summary

An established industry player is seeking a dedicated ROI Specialist to support patient medical record requests. This role involves ensuring compliance with HIPAA guidelines while managing requests efficiently. The ideal candidate will demonstrate strong verbal communication skills and proficiency in computer applications, thriving in a detail-oriented environment. The position offers a structured schedule, providing an excellent opportunity to contribute to a supportive team focused on delivering quality service. Join a company that values its employees and fosters a positive work culture, where your efforts will directly impact the healthcare experience for patients.

Qualifications

  • 1+ years experience in data entry and computer applications.
  • Knowledge of HIPAA regulations and medical terminology is a plus.

Responsibilities

  • Review requests to determine records to be released per HIPAA guidelines.
  • Log and scan medical records into the ROI On-Line database.
  • Respond to customer inquiries and process requests efficiently.

Skills

Computer Applications Proficiency
Data Entry
Verbal Communication
Attention to Detail
Dependability

Education

High School Diploma/GED

Tools

ROI On-Line Database

Job description

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

The schedule for this position is Tuesday - Friday 11am - 7pm & Saturday 7:30am - 4pm.

The pay range for this role is $18-21/hr.

TASKS AND RESPONSIBILITIES:

  1. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
  2. Answers phone calls concerning various ROI issues.
  3. If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
  4. If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
  5. Logs medical record requests into ROI On-Line database.
  6. Scans medical records into ROI On-Line database.
  7. Complies with site facility policies and regulations.
  8. At specified sites, responsible for handling and recording cash payments for requests.
  9. Other duties as assigned.

SKILLS|EXPERIENCE:

  • Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
  • Demonstrates the ability to work independently and meet production goals established by MRO.
  • Strong verbal communication skills; demonstrated success responding to customer inquiries.
  • Demonstrates success working in an environment that requires attention to detail.
  • Proven track record of dependability.
  • High School Diploma/GED required.
  • Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
  • Knowledge of medical terminology is a plus.
  • Knowledge of HIPAA regulations is preferred.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

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