ROI Medical Records Specialist

MRO; Nashville (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

MRO is seeking an ROI Specialist to support at client sites in Nashville, TN, focusing on releasing patient records in accordance with HIPAA guidelines. The role requires data entry, customer service, and strong attention to detail while complying with site policies.

Responsibilities include handling ROI requests, logging and scanning records, answering inquiries, and processing physician-office requests. The position is on-site with potential for varied duties across facilities.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of data entry experience.
• HIPAA knowledge preferred.
• Excellent attention to detail and accuracy.
• Strong verbal communication skills.
• Ability to work independently and meet production goals.

Responsibilities

• Review ROI requests to determine records to release in line with HIPAA guidelines and locate patient data from various sources.
• Answer phone calls regarding ROI issues.
• Assist walk-in customers and log provided information into the ROI On-Line database.
• Process requests from physician offices on a priority basis and fax information as needed.
• Log and scan medical record requests into the ROI On-Line database.
• Comply with site policies and regulations.
• Handle and record cash payments for requests at specified sites where applicable.
• Demonstrate proficiency with computer applications and data entry tasks.
• Work independently and meet production goals set by MRO.
• Provide reliable and clear verbal communication and attention to detail.
• Demonstrate dependability in daily tasks.
• Knowledge of HIPAA regulations is preferred.

Skills

Data entry

Attention to detail

Phone support

Customer service

Computer skills

HIPAA knowledge

Education

High School Diploma or GED

Job description

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*

This position is located on site in Nashville, TN

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answer phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On-Line database.
• Scans medical records into ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.
• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.
• This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Total Compensation

Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range

It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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