ROI Medical Records Specialist

MRO; Manhasset (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

MRO provides ROI support at client sites nationwide. The ROI Specialist handles requests for patient medical records, reviews data per HIPAA, answers calls, and logs activity into the ROI On-Line system. The role includes potential for hybrid work in the future and schedules vary by site.

We value dependability, attention to detail, and clear communication as you assist physicians, patients, and offices in processing records efficiently.

Qualifications

• 1+ year data entry experience.
• Strong verbal communication and customer service skills.
• Attention to detail and dependability.
• High School Diploma or GED required.
• HIPAA regulations knowledge preferred.

Responsibilities

• Determine records to release by reviewing requester data per HIPAA guidelines.
• Answer ROI-related phone inquiries.
• Process walk-in requests and log data into ROI On-Line.
• Process physician-office requests and fax information as needed.
• Log and scan medical records into ROI On-Line.
• Follow site policies and handle cash payments where required.

Skills

Data entry

Customer service

Attention to detail

Dependability

Verbal communication

Education

High School Diploma/GED

Tools

ROI On-Line database

Job description

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*.

The schedule for this position is Tuesday - Friday 1030am - 7pm & Saturday 8am - 4pm.

or

Monday - Friday 830a - 5pm with the potential for Hybrid in the future.

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answer phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On-Line database.
• Scans medical records into ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.
• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician's office or HIM Department is a plus. Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.
• This job description reflects management's assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO's employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Total Compensation

Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range

It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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