ROI Medical Records Specialist

MRO; Roanoke (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life insurance

401(k) plan

Job summary

MRO is seeking an ROI Specialist to support client sites with Release of Information requests. The role involves reviewing requests, obtaining patient data, answering inquiries, and logging activity in the ROI On-Line system.

Responsibilities include processing physician requests, faxing records, and scanning documents while ensuring HIPAA compliance and accurate data entry. On-site work across client facilities is expected with a commitment to accuracy.

Qualifications

• High School Diploma or GED required.
• One or more years of data entry experience.
• Ability to work independently and meet production goals.
• Strong verbal communication skills and attention to detail.
• Experience with HIPAA regulations preferred.
• Experience in ROI in a physician's office or HIM department is a plus.

Responsibilities

• Review requests to determine records to release by HIPAA guidelines and obtain patient data from various sources.
• Answer phone calls concerning ROI issues.
• Process walk-in requests and log information into ROI On-Line database.
• Process requests from physician offices on a priority basis and fax information to physician offices when needed.
• Log medical record requests into ROI On-Line database.
• Scan medical records into ROI On-Line database.
• Handle cash payments for requests at specified sites where applicable.
• Demonstrate proficiency with computer applications and meet production goals.

Skills

Data entry

Verbal communication

Independent work

Production goals

HIPAA knowledge

Education

High School Diploma or GED

Tools

ROI On-Line database

Computer applications

Internet usage

Job description

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answer phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On-Line database.
• Scans medical records into ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.
• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.
• This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Total Compensation

Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range

It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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