Rock Room Cocktail Server (Full Time)

Mauna Kea Resort; Waimea/Kamuela (HI); On-site; USD 25,000 - 39,000; Full time

Job summary

Mauna Kea Resort—FB Restaurant is seeking a Cocktail Waitstaff member to welcome guests, take drink orders, and provide personalized service in a lounge setting.

You will use the resort POS system, upsell when possible, and ensure compliance with liquor laws while maintaining a clean, inviting bar area.

Qualifications

• Must be pleasant, friendly and smiling.
• Must be at least 18 years of age.
• Must read and write to perform job duties.

Responsibilities

• Welcome guests and greet them in a friendly manner, personalizing the service.
• Take orders and serve beverages to patrons, with upsell when possible.
• Process orders through the resort’s POS system following procedures.
• Present bill and accept payment according to policy and procedures.
• Maintain set-up and cleanliness of lounge and surrounding area.
• Adhere to liquor laws and resort service procedures.
• Order food from restaurant or room service at guest’s request.
• Serve appetizers offered at the bar.
• Clear tables and reset seating area as needed.
• Respond to irate patrons and contact hotel manager if issues arise.
• Perform other related duties as assigned.

Skills

Customer service

Upselling

Multitasking

Communication

POS system proficiency

Tools

POS system

Job description

Division: FB Restaurant (FBR005)

Band 1U

Cocktail Waithelp*

Primary Responsibilities: Welcome guests and greet them in a friendly manner, personalizing the service. Take orders and serve beverage to patrons. May take orders for light meals or hors d’oeuvres. Process orders through the resort’s POS system, following procedures. Present bill and accept payment according to policy and procedures. Is responsible for the set-up and cleanliness of lounge and surrounding area. Must adhere to applicable liquor laws and resort’s service procedures.

Essential Duties:

1. Clean tables and chairs and set up seating area for cocktail service.
2. Welcome and greet guests in a friendly manner, personalizing the service.
3. Able to answer questions regarding the drinks and make recommendations and upsell when possible.
4. Take drink orders and input all food/beverage orders in the resort’s POS system.
5. Follow County regulations and hotel policies in serving alcoholic beverages.
6. Order food from restaurant or room service at guest’s request.
7. Serve appetizers offer at the bar.
8. Remove used glasses and clear tables.
9. Consistently perform tasks as specified on sequence of service standards and SOPs.
10. Recognize and appropriately respond to irate patrons; contact hotel manager on potential problems.
11. Perform other related duties as assigned or required.

Other Duties:

1. Recommend the resort’s restaurants and facilities to guests
2. Clean and secure lounge and surrounding area at closing.

Working Conditions:

1. Hotel bar or venues
2. Lighting may be limited depending upon the venue
3. Outdoor venues would be subject to various weather conditions.

Work Hours:

1. Able to work shift and days determined by manager
2. Able to work more that 40 hours per week when needed

Equipment Use:

1. Proficient in the use of the resort’s POS system.
2. Telephone.

Mental and Physical Demands:

1. Able to multi-task and organize workload
2. Able to stand, walk, bend, stoop and reach during most of shift.
3. Able lift and carry up to 25 lbs.
4. Able to push and pull up to and over 50 lbs.
5. Able to manage stressful and challenging situations when dealing with guests

Communication Demands:

1. Able to communicate verbally to employees, managers and guests.
2. Able to communicate over the phone.

Minimum Qualification Requirements:

1. Department of Health TB clearance
2. Read and write to perform job duties
3. Must be pleasant, friendly and smiling
4. Must be at least 18 years of age
5. Must be able to multi-task