Rock Room Cocktail Server (Full Time)

Colonial Group; Waimea/Kamuela (HI); Presencial; USD 38.000 - 54.000; Jornada completa

Descripción de la vacante

Colonial Group's FB Restaurant in Hawaii is seeking a Cocktail Waithelp to warmly welcome guests, take drink orders, and deliver beverages in a resort setting.

You will process orders in the resort POS, follow liquor laws, assist with light meals, and maintain lounge cleanliness while upselling where appropriate. This role involves standing for long periods and working evenings and weekends.

Formación

• Must be able to read and write to perform job duties.
• Must be at least 18 years of age.
• Must be pleasant, friendly and smiling.
• Department of Health TB clearance required.
• Must be able to multi-task.

Responsabilidades

• Welcome guests and greet them in a friendly manner, personalizing the service.
• Take drink orders and serve beverages to patrons.
• Process orders through the resort's POS system, following procedures.
• Present bill and accept payment according to policy and procedures.
• Maintain set-up and cleanliness of lounge and surrounding area.
• Adhere to liquor laws and resort service procedures.
• Recommend resort restaurants and facilities to guests.
• Assist with ordering food from restaurant or room service as requested.

Conocimientos

Guest service

Upselling

POS systems

Liquor compliance

Multi-tasking

Communication

Educación

High school diploma or equivalent

Herramientas

POS system

Descripción del empleo

Division: FB Restaurant (FBR005)

Band 1U

Cocktail Waithelp*

Primary Responsibilities:

Welcome guests and greet them in a friendly manner, personalizing the service. Take orders and serve beverage to patrons. May take orders for light meals or hors d'oeuvres. Process orders through the resort's POS system, following procedures. Present bill and accept payment according to policy and procedures. Is responsible for the set-up and cleanliness of lounge and surrounding area. Must adhere to applicable liquor laws and resort's service procedures.

Essential Duties:

1. Clean tables and chairs and set up seating area for cocktail service.
2. Welcome and greet guests in a friendly manner, personalizing the service.
3. Able to answer questions regarding the drinks and make recommendations and upsell when possible.
4. Take drink orders and input all food/beverage orders in the resort's POS system.
5. Follow County regulations and hotel policies in serving alcoholic beverages.
6. Order food from restaurant or room service at guest's request.
7. Serve appetizers offer at the bar.
8. Remove used glasses and clear tables.
9. Consistently perform tasks as specified on sequence of service standards and SOPs.
10. Recognize and appropriately respond to irate patrons; contact hotel manager on potential problems.
11. Perform other related duties as assigned or required.

Other Duties:

1. Recommend the resort's restaurants and facilities to guests
2. Clean and secure lounge and surrounding area at closing.

Working Conditions:

1. Hotel bar or venues
2. Lighting may be limited depending upon the venue
3. Outdoor venues would be subject to various weather conditions.

Work Hours:

1. Able to work shift and days determined by manager
2. Able to work more that 40 hours per week when needed

Equipment Use:

1. Proficient in the use of the resort's POS system.
2. Telephone.

Mental and Physical Demands:

1. Able to multi-task and organize workload
2. Able to stand, walk, bend, stoop and reach during most of shift.
3. Able lift and carry up to 25 lbs.
4. Able to push and pull up to and over 50 lbs.
5. Able to manage stressful and challenging situations when dealing with guests

Communication Demands:

1. Able to communicate verbally to employees, managers and guests.
2. Able to communicate over the phone.

Minimum Qualification Requirements:

1. Department of Health TB clearance
2. Read and write to perform job duties
3. Must be pleasant, friendly and smiling
4. Must be at least 18 years of age
5. Must be able to multi-task