ROC Program Specialist

NeighborWorks Montana; United States; Hybrid; USD 52,000 - 78,000; Full time

Job summary

NeighborWorks Montana seeks a ROC Program Specialist to guide and train resident-owned manufactured housing communities in post-purchase governance and operations. The role emphasizes empowering residents, coordinating large and small trainings, and developing resources.

Extensive travel across Montana is required to build relationships with communities. The candidate should bring community organizing, project management, and adult education experience, along with budgeting knowledge and strong

Qualifications

• Three years of related experience.
• Ability to train and coach diverse groups.

Responsibilities

• Provide training and technical assistance to resident-owned communities (ROCs).
• Coordinate and deliver governance and financial health trainings.
• Travel within Montana to serve communities.

Skills

Community organizing

Project management

Adult education

Cooperative governance

Group training delivery

MS Office

Communication

Education

BA/BS in business, public administration, or social work

Tools

MS Office Suite

Job description

The primary task of the ROC Program Specialist position is to guide, train and assist each resident owned manufacture housing community in the post-purchase management and governance of their cooperative. Special attention is paid to helping members understand their roles and responsibilities to effectively function as resident-owners and to foster a sense of empowerment and community spirit. Expertise and experience necessary for success in this position include community organizing, organizational development, adult education, project management, and resource development and management. Additional responsibilities include developing and presenting large and small group trainings in many different environments. Ability to travel within the State of Montana is inherent in building relationships and delivering services.

LOCATION:
This is a regionally based position serving resident-owned communities in south-central and southwestern Montana. Applicants must reside within the Belgrade–Bozeman–Livingston–Billings corridor or surrounding rural communities, with the ability to travel regularly to the communities they serve.

MINIMUM QUALIFICATIONS:

• Three years of experience in a position with related duties.
• BA/BS in related field such as business, public administration, or social work, or equivalent experience.
• Strong project management skills and the capacity to integrate diverse objectives with a high level of attention to detail and deadlines.
• Budgeting and financial management in small business or non-profit setting and/or experience managing real estate financing and transactions.
• Experience with meeting facilitation.
• Ability to facilitate group interactions, develop and teach adult education, provide coaching in a range of settings, and adapt training materials and approaches to best meet client needs.
• Working knowledge and experience using the MS Office Suite.
• Ability to understand, prioritize, and manage multiple complex tasks, develop timelines, goals, and benchmarks and adjust priorities based on dynamic program needs.
• Proven ability to work in a small team, collaborative environment with diverse constituencies. Demonstrated capacity to work independently and perform complex tasks with minimal supervision.
• Excellent oral and written communication, and comfortable speaking in front of large groups.
• Must be available for frequent evening and weekend meetings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
ROC TECHNICAL ASSISTANCE

• Provide training and technical assistance to ROCs by utilizing technology, peer exchange, group trainings, resident leadership coaching and creative approaches to promote good governance, strengthen community engagement, improve ROC financial health, support community projects and advance ROC self-sufficiency
• Provide direct, ongoing support to existing ROCs including:
  • Assisting in resident association board meetings, including preparation, agenda assistance, coaching in running efficient meetings, parliamentary procedure, effective follow-up, and review of minutes and financial statements.
  • Training and coaching ROC boards on the creation, implementation and enforcement of bylaws, community rules and regulations, policies related to member applications, parliamentary procedure, rules enforcement, management practices, annual budgets and short and long-term capital improvement plans.
  • Oversee asset management of the ROCs through monitoring compliance with lender requirements,financing documents, regulatory agreements, and other sources of compliance reporting to investors,lenders, monitoring agencies and other stakeholders
  • Provide training and direction to the ROC property management companies
  • Maintain and distribute Board documentation and training manuals and cooperative business documentsand policies for community board members
  • Report financial information on a quarterly basis and as requested to ROC lenders
  • Organize and track resident mailings
  • Facilitate the reserve fund transfer requests with ROC boards and lenders
  • Collaborate with other team members inside and outside of NWMT on developing and delivering trainingsof best practices relating to the ROC model including a wide variety of adult education, training, andcoaching sessions including working with large groups of residents, committees, board members and one-on-one meetings with residents
  • Review and analyze financial statements and documents, communicate information to board members, andfacilitate business financial learning sessions
• Work with a variety of vendors and stakeholders, including lenders, realtors, community owners, attorneys,engineers, property managers, trade associations, nonprofit partners, and government entities to support ROCcommunities.
• Collect and maintain ROC financials and documents for use of ROC staff and in compliance with technicalassistance agreements, loan servicing agreements, and annual financial review, and tax filing requirements.
• Assist ROCs with annual renewals and business requirements including taxes, insurance, and state businessregistration.
• Provide organizational and administrative assistance to the ROC program to ensure that the various elements ofthe program are running smoothly.
• Assist ROCs to assess their organizational health and develop goals and a plan for action.
• Support resource development efforts including contributing to grant applications and putting togetherapplications for financing.
• Support special projects in ROCs across the state including contributing to grant applications, event planningand volunteer coordination.
• Plan and execute the annual MT ROC Summit with other NWMT team members, including contributing to grantapplications, resource development, event planning and coordination.
• On occasion, serve as Project Manager for community projects, oversee sub-contractor and consultant work and performance

OTHER DUTIES

• Participate in networks and associations that support and further ROCs, manufactured housing, cooperatives,and homeownership. Collaborate with national partners to develop strategies and share lessons learned.
• Develop or adapt education curriculum and supporting handouts for cooperative members.
• In coordination with NWMT team, prepare marketing materials and press releases.
• Participate in planning, training, membership and board meetings as requested
• Travel throughout the state for ROC work and to out-of-state conferences when required
• Other duties as requested