Robotics Technician

Direct Contact, Inc.; Yuma (AZ); On-site; USD 34,000 - 48,000; Part time

Job summary

Direct Contact, Inc. is seeking a Field Support Technician to support growers regionally with hands-on, field-based work on advanced agricultural robotics equipment.

You will repair equipment in the field, maintain uptime, and troubleshoot electro-mechanical, software, and hardware issues with engineering collaboration. The role requires independence, comfort working outdoors in fast-paced farm environments, and willingness to travel frequently within the region.

Qualifications

• Background in agriculture required (farm operations, ag equipment, or related experience).
• Strong mechanical and electrical troubleshooting skills.
• 2 years relevant experience in technical support, fleet operations/service, machine/system maintenance, and/or agricultural operations.
• Ability to work independently and manage time effectively.
• Strong communication and customer service skills.
• Comfortable working outdoors in a fast-paced environment.
• Willingness to travel frequently within the region.
• Self-starter with strong follow-through and problem-solving ability.

Responsibilities

• Travel to customer sites to repair equipment in the field.
• Maintain uptime and operational performance of deployed equipment.
• Assist in remotely troubleshooting electro-mechanical, software, and hardware issues using diagnostic tools and collaborating with engineering.
• Manage service calls, scheduling, and follow-ups within your territory, owning and initiating solutions to completion.
• Document issues, resolutions, and field learnings to support engineering and product teams.
• Rapidly triage hardware and software issues and escape when needed.
• Collaborate cross-functionally with engineering, operations and customer success teams.
• Build strong relationships with growers and provide exceptional customer support.
• Maintain tools, parts inventory and service records.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Field service

Travel readiness

Tools

Diagnostic tools

Job description

Seasonal Contractor August - January | Company Vehicle

Our client, a fast-growing leader in agricultural robotics and AI-powered farming solutions, is

seeking a Field Support Technician to support growers regionally.

This is a hands-on, field-based role supporting advanced equipment used in specialty and

production agriculture. The ideal candidate is mechanically inclined, comfortable working

independently, and motivated to support customers in real-world farm environments.

About the Opportunity

Our client develops innovative technology that enables growers to improve efficiency, reduce

inputs, and optimize crop outcomes at the plant level. Their proprietary equipment delivers

highly precise applications for weeding, thinning, and fertilization across a variety of crops.

Key Responsibilities

• Travel to customer sites to repair equipment in the field
• Maintain uptime and operational performance of deployed equipment
• Assist in remotely troubleshooting electro-mechanical, software, and hardware issues using diagnostic tools and collaborating with engineering.
• Manage service calls, scheduling, and follow-ups within your territory, owning and initiating solutions to completion.
• Document issues, resolutions, and field learnings to support engineering and product teams
• Rapidly triage hardware and software issues and escape when needed
• Collaborate cross-functionally with engineering, operations and customer success teams
• Build strong relationships with growers and provide exceptional customer support
• Maintain tools, parts inventory and service records

What Makes This Role Unique

• Work with cutting-edge agricultural robotics and precision technology
• Support a diverse mix of operations, including specialty crops and regional farming systems
• Direct impact on customer success and technology adoption in the field

Qualifications

• Background in agriculture required (farm operations, ag equipment, or related experience)
• Strong mechanical and electrical troubleshooting skills
• 2 years relevant experience in technical support, fleet operations/service, machine/system maintenance, and/or agricultural operations.
• Ability to work independently and manage time effectively
• Strong communication and customer service skills
• Comfortable working outdoors in a fast-paced environment
• Willingness to travel frequently within the region
• Self-starter with strong follow-through and problem-solving ability