Robotics Operations Specialist

Insider, Inc.; San Francisco (CA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Competitive compensation and stock options

Flexible work environment

Job summary

Insider, Inc. is looking for a dedicated Field Application Engineer to support and enhance our robotics systems used in real-world construction environments.

This position requires hands-on experience in robotics and technical support, where you will interact directly with customers across the U.S. and internationally. Enjoy a role that combines engineering know-how with customer service, ensuring our systems meet client needs effectively.

Competitive compensation, benefits, and a flexible work environment with opportunities for hybrid work are included.

Qualifications

• 3+ years of hands-on experience with robotic systems, field technical support, or hardware troubleshooting.
• Comfortable working with basic electronics, wiring, and sensors.
• Ability to stay calm under pressure when supporting customers.

Responsibilities

• Install and troubleshoot robotic systems during field deployment.
• Provide technical support to customers on-site and remotely.
• Gather customer feedback to improve robot usability.

Skills

Robotic systems experience

Strong troubleshooting skills

Electronics assembly

Communication skills

Independent work

Ability to travel

Education

Degree in Mechatronics, Electrical Engineering, or related

Job description

Field Application Engineer

San Francisco • Operations • In office • Full-time

Position Overview

Civ Robotics is looking for a hands‑on Field Application Engineer to support, deploy, test, and improve our fleet of robots in real‑world construction environments.

This role is ideal for a technician, field engineer, application engineer, or associate‑level engineer who enjoys building, testing, troubleshooting, and working directly with customers. You will support robot deployments across the U.S. and internationally.

What You’ll Do

• Install, test, calibrate, and troubleshoot robotic systems before shipment and during field deployment.
• Provide technical support to customers both on‑site and remotely.
• Travel to customer job sites across the U.S. and internationally, including KSA and UAE.
• Train customers on how to operate, maintain, and troubleshoot Civ Robotics systems in the field.
• Assemble, wire, and test electrical components, sensors, motors, batteries, and related hardware.
• Diagnose and resolve hardware, electrical, mechanical, and basic software issues.
• Support field testing, product validation, and deployment readiness activities.
• Gather customer feedback and field insights to help improve robot performance, reliability, and usability.
• Collaborate with engineering and customer success teams to improve documentation, training materials, and support processes.
• Use tools, testing procedures, and software systems to verify that robots are operating as expected before and after deployment.

What We’re Looking For

• Degree, diploma, or equivalent practical experience in Mechatronics, Electrical Engineering, Mechanical Engineering, Robotics, or a related technical field.
• 3+ years of hands‑on experience with robotic systems, field technical support, electrical/mechanical assembly, or hardware troubleshooting.
• Comfortable working with basic electronics, wiring, soldering, sensors, motors, batteries, and mechanical assemblies.
• Strong troubleshooting skills and ability to diagnose issues in real‑world field environments.
• Ability to work independently, take ownership, and stay calm under pressure when supporting customers on‑site.
• Strong communication skills and the ability to explain technical concepts clearly to customers and internal teams.
• Willingness to travel for short domestic trips and international trips, including approximately once per quarter.
• Valid driver’s license.

Nice to Have

• Exposure to ROS.
• Experience using GitHub or similar version‑control tools.
• Experience with construction, surveying, robotics, autonomous systems, GNSS/GPS, or field‑deployed hardware.
• Experience working in a startup or fast‑moving technical environment.

Why Join Civ Robotics

• Work on real‑world robotics systems deployed across active construction sites.
• Join a fast‑growing robotics company transforming the infrastructure construction industry.
• Gain hands‑on experience across robotics hardware, field support, automation, and customer deployment.
• Collaborate with a mission‑driven team building practical robotics technology at scale.
• Competitive compensation and stock options in a growing early‑stage startup.
• Full health, dental, and vision benefits.
• Flexible work environment, with hybrid options available when field and office responsibilities allow.