Robotics Fleet Incident Response Engineer

Roboticsconnected; Mountain View (WY); On-site; USD 120,000 - 180,000; Full time

Job summary

Rhoda AI is building the next generation of generalist intelligent robots. We seek an engineer to be the first responder when something goes wrong on a deployed robot, triaging faults across hardware, embedded, software, sensors, and networking to restore operation quickly.

You will own incidents from alert through recovery, develop runbooks, improve monitoring, and contribute to a reliable fleet with strong cross-team collaboration.

Qualifications

• Strong systematic debugging of complex systems.
• Comfortable in Linux and reading logs, telemetry, and system data.
• Proficient in Python and/or C/C++ (Bash a plus).
• Clear written and verbal communication, and calm judgment under pressure.
• Willingness to take part in an on-call rotation, including some nights and weekends as the fleet grows.

Responsibilities

• Triage incoming faults, alarms, and alerts from robots deployed at customer sites and internal testing; prioritize by severity and impact.
• Act as first engineering responder for real-time escalations from field technicians and operations.
• Debug complex issues across subsystems through log analysis, telemetry review, and reproduction testing.
• Drive incidents to fast resolution or mitigation to restore operation and maximize fleet uptime.
• Escalate to and coordinate with domain engineering teams (AI, robot software, cloud, hardware) to drive resolution.
• Own the on-call rotation and paging, and keep the escalation process clear and current.
• Communicate status to operations, engineering, and customer-facing teams throughout an incident.
• Own each incident through to confirmed recovery and a clean handoff.
• Build or specify monitoring, alerting, and diagnostic tooling fleet-wide.

Skills

Systematic debugging

Linux command line

Python/C++ coding

Communication skills

On-call readiness

Tools

ROS/ROS2

Job description

Rhoda AI is building the next generation of generalist intelligent robots. We seek an engineer to be the first responder when something goes wrong on a deployed robot, triaging faults across hardware, embedded, software, sensors, and networking to restore operation quickly.

You will own incidents from alert through recovery, develop runbooks, improve monitoring, and contribute to a reliable fleet with strong cross-team collaboration.