Robotics Field Technician

SureGuard; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the Golf and Sports Turf Channel is seeking a Robotic Field Technician to support dealers through technical training, demos, and maintenance of robotic products. The role demands 60+% travel and requires advanced problem-solving skills and the capability to work autonomously in varied outdoor environments.

Qualifications

• 2-3 years in customer service roles preferred.
• Moderate to advanced electromechanical equipment maintenance.
• Basic knowledge of golf and sports turf maintenance activities.

Responsibilities

• Support dealer activities such as demos, installations, and diagnostics.
• Provide technical training for GST Dealer sales and service teams.
• Work autonomously in the field to support Husqvarna and GST Dealers.

Skills

Interpersonal skills

Problem-solving

Detail-oriented

Communication

Organizational skills

Education

High school degree

Associate's degree or higher

Tools

Microsoft Office

Job description

Location: Memphis/Nashville TN. Region TN/AL/MI/KY/LA

The RFT is part of the US Golf and Sports Turf Channel and adds value to Husqvarna and our robotic customers by supporting the Golf and Sports Turf Dealers (GST). As a first line of support, this job requires regular interaction with dealer sales and service teams, and key internal/external stakeholders. The RFT supports dealer activities such as demos, site assessments, mapping, installations, monitoring, diagnostics, and repairs in the field. The RFT’s support is meant to help meet sales and market-share goals for the territory. The RFT will provide technical training of GST Dealer sales and service teams in person, by phone and/or virtually. Required travel is 60+% with overnights required. This position reports directly to the Manager of Robotic Field Technicians.

What You Need to Know:

• Play a key supporting role to increase company brand position in assigned territory
• Be the product expert for Automower and CEORA. Ability to lift 50 lbs
• Perform role at a high level of professionalism at premier golf and sports venues
• Provide excellent written and verbal communication to keep GST Dealers informed of relevant product information
• Gain/build Golf and Sports Turf Dealer confidence
• Front line manufacturer’s representative for product applications and technical support
• Utilize Husqvarna digital tools for moderate to advanced electrical diagnostics
• Ability to work in the field with a level of autonomy to make correct decisions in supporting both Husqvarna and GST Dealers
• Capacity to represent Husqvarna Robotics at local events and demo days
• Assist GST Dealers with large-scale project implementation

What We Are Looking For:

• Moderate to advanced electromechanical equipment maintenance
• Moderate to advanced experience with automation and robotic equipment maintenance
• Basic knowledge and understanding of golf and sports turf maintenance activities
• Minimum of high school degree; Associates degree or higher preferred
• Lives in a satisfactory location within the assigned territory
• 2-3 years in customer service roles is preferred
• Detail-oriented with high integrity and ability to solve complex problems
• Ability to work remotely
• Proven ability to work with teams and communicate effectively
• Strong interpersonal skills, planning and organizational skills, and ability to manage multiple tasks and priorities simultaneously in a fast-paced work environment.
• Clean driving record
• Ability to work outside most days.
• Intermediate level proficiency with Microsoft Office software applications and ability to learn/master other in-house programs that track sales and customer relations

Last date to apply:

We are continuously accepting applications