Robotics Field Service Technician – Onsite Support

Ocado Group; Columbus (OH); On-site; USD 34,000 - 55,000; Full time

Job summary

Ocado Group is seeking a Field Service Technician to troubleshoot and resolve issues on robotic systems at customer sites. The role involves collaborating with product support, interpreting logs, and following SOPs for remote monitoring systems.

Travel to various sites is expected, with a focus on delivering high-quality on-site service. The ideal candidate has up to 1 year of technical experience, an Electrical Engineering background, and strong communication skills to explain complex issues to

Qualifications

• Experience in a technical environment is preferred.
• Electrical engineering background is advantageous.
• Strong troubleshooting and communication skills are required.
• Proficiency with ticketing systems such as Freshdesk and Jira.

Responsibilities

• Address and resolve complex issues escalated by Product Support Specialists.
• Follow escalation matrix for unresolved issues to hardware, and software teams as necessary.
• Utilize electrical wiring diagrams / schematic to troubleshoot issues.
• Diagnose technical issues involving robotic machines, including Fanuc Arms, network connections, hard drives, and electrical box malfunctions.
• Read and interpret device logs to identify and resolve problems.
• Review, understand SOPs, and implement changes related to remote monitoring systems on robotic machines.
• Manage onsite inventory and perform physical audits to ensure spare parts availability.
• Create and update the ticketing tool daily.
• Conduct preventative maintenance on robotic systems to ensure optimal performance.
• Travel to different sites to provide on-site customer support.
• Serve as the primary on-site customer contact, delivering exceptional service.

Skills

Electrical systems

Network connections

Robotic technologies

Troubleshooting

Communication

Education

Diploma in Electrical Engineering

Bachelor in Electrical Engineering

Computer Hardware & Software

Tools

Freshdesk

Jira

Job description

Ocado Group is seeking a Field Service Technician to troubleshoot and resolve issues on robotic systems at customer sites. The role involves collaborating with product support, interpreting logs, and following SOPs for remote monitoring systems.

Travel to various sites is expected, with a focus on delivering high-quality on-site service. The ideal candidate has up to 1 year of technical experience, an Electrical Engineering background, and strong communication skills to explain complex issues to