Field Service Technician: Robotics & Onsite Support

Ocado Group; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Ocado Group in the United States seeks a Field Service Technician to troubleshoot and resolve issues on robotic systems and network hardware. You will read logs, follow SOPs, and coordinate with hardware/software teams while maintaining on-site inventories and delivering excellent customer service.

The role involves on-site visits across sites, strong communication, and problem-solving in a technical environment, with a focus on electrical, network, and robotic technologies.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent communication with customers and stakeholders.
• Customer-oriented attitude and high-quality service.
• Ability to work independently and as part of a team.
• Understanding of electrical systems, networks, and robotics.

Responsibilities

• Address and resolve complex issues escalated by product support specialists.
• Follow escalation matrix to hardware and software teams as needed.
• Utilize wiring diagrams/schematics to troubleshoot issues.
• Diagnose issues on robotic systems, including Fanuc arms, networks and electrical boxes.
• Read and interpret device logs to identify and resolve problems.
• Review SOPs and implement changes related to remote monitoring systems.
• Manage onsite inventory and perform physical audits of spare parts.
• Create and update the ticketing tool daily.
• Conduct preventative maintenance on robotic systems to ensure performance.
• Travel to different sites to provide on-site support.
• Serve as primary on-site contact for customers and deliver exceptional service.

Skills

Troubleshooting

Communication skills

Independent/Team work

Customer service

Problem solving

Education

Electrical Engineering/Computer Hardware & Software

Tools

Freshdesk

Jira

Job description

Ocado Group in the United States seeks a Field Service Technician to troubleshoot and resolve issues on robotic systems and network hardware. You will read logs, follow SOPs, and coordinate with hardware/software teams while maintaining on-site inventories and delivering excellent customer service.

The role involves on-site visits across sites, strong communication, and problem-solving in a technical environment, with a focus on electrical, network, and robotic technologies.