Robotics Field Service Technician

SilkRoad; Willingboro Township (NJ); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-sponsored disability insurance

Company-paid life insurance

401(k) with company matching

PTO 15 days

Paid holidays

Free onsite gym

Voluntary benefits

Job summary

Radwell International LLC is seeking a highly skilled Robotics Field Service Technician to support industrial robotic systems both in-house and at customer facilities. The role combines bench repair work with field service responsibilities, including travel and on-site diagnostics.

The ideal candidate has experience with ABB, FANUC, KUKA, Motoman, Nachi or similar robotics platforms, plus PLCs and HMI familiarity. Travel and strong customer communication are essential for success.

Qualifications

• High School Diploma required.
• Associate degree or technical certification in Robotics/Automation preferred.
• 1-3 years of experience with industrial robotics, automation systems, controls or related technical products preferred.
• Experience troubleshooting, repairing, maintaining, or installing robotic systems in an industrial environment preferred.
• Equivalent combinations of education, training and hands-on experience will be considered.
• Technical School Certification in a related field preferred.

Responsibilities

• Perform bench-level troubleshooting, repair, testing and refurbishment of industrial robotic systems and automation equipment.
• Travel to customer facilities to install, troubleshoot, repair, maintain and support robotic systems.
• Diagnose mechanical, electrical and control system issues using oscilloscopes, multimeters, function generators and other testing equipment.
• Perform component-level repairs, including soldering and replacement of electronic and mechanical components.
• Test and verify functionality of repaired units to ensure proper operation and reliability.
• Maintain accurate documentation of repairs, service activities, parts usage, labor and technical findings.

Skills

Robotics troubleshooting

Field service

Electrical diagnostics

PLC controls

Travel flexibility

Education

High School Diploma

Associate degree or technical certification in Robotics/Automation

Technical School Certification

Tools

Oscilloscopes

Multimeters

Function generators

Job description

Robotics Field Service Technician
Radwell International LLC | Production
Full-Time | Hourly | On-site with Travel
Schedule: Monday-Friday - 8:00am to 5:00pm
1 Millennium Drive, Willingboro, NJ 08046

Summary

Radwell International is seeking a highly skilled Robotics Field Service Technician to join our Production team. This position combines hands-on bench repair work with customer-facing field service responsibilities, supporting industrial robotic systems and automation equipment both in-house and at customer facilities.

This ideal candidate has experience working with industrial robotics, automation systems, controls, and PLCs, and enjoys troubleshooting complex technical challenges. This role offers the opportunity to work with leading robotic platforms, travel to customer sites, and play a direct role in helping customers minimize downtime and maximize operational performance.

Key Responsibilities

• Perform bench-level troubleshooting, repair, testing, and refurbishment of industrial robotic systems and automation equipment
• Travel to customer facilities to install, troubleshoot, repair, maintain, and support robotic systems
• Diagnose mechanical, electrical, and control system issues using oscilloscopes, multimeters, function generators, and other testing equipment
• Perform component-level repairs, including soldering and replacement of electronic and mechanical components
• Test and verify functionality of repaired units to ensure proper operation and reliability
• Perform preventive maintenance, inspections, cleaning, lubrication, and system evaluations
• Identify root causes of failures and implement corrective actions to improve equipment reliability
• Install replacement components and perform system reinitialization, setup, and debugging activities
• Maintain accurate documentation of repairs, service activities, parts usage, labor, and technical findings
• Order required repair components and monitor repair progress within company systems
• Provide technical support related to robotic system setup, installation, operation, and maintenance
• Assist customers with troubleshooting and technical guidance during field service visits
• Support emergency service requests and time-sensitive customer needs when required
• Follow workplace organization, cleanliness, and 5S standards
• Operate forklifts, cranes, or material handling equipment when necessary
• Communicate effectively regarding repair status, project progress, and technical concerns

What We Are Looking For

• Strong understanding of industrial robotics systems and automation environments
• Hands-on troubleshooting experience with robotic systems, controls, drives, servos, and industrial automation equipment
• Strong customer service and communication skills
• Ability to work independently in both field and shop environments
• Strong mechanical and electrical diagnostic skills
• Demonstrated commitment to workplace safety
• Professional appearance and customer-facing demeanor
• Ability and willingness to travel extensively, including overnight and multi-site assignments
• Valid driver's license with a clean driving record

Knowledge and Skills

• Experience with robotics platforms such as ABB, FANUC, KUKA, Motoman, Nachi, or similar systems
• Working knowledge of PLC systems, programming fundamentals, and industrial controls troubleshooting
• Familiarity with HMI systems and industrial automation interfaces
• Component-level troubleshooting and electronic repair skills
• Strong soldering skills
• Strong computer proficiency
• Ability to multitask and manage multiple priorities effectively
• Strong problem-solving and analytical abilities
• Excellent verbal and written communication skills
• Ability to work efficiently in fast-paced and time-sensitive environments

Education and Experience

• High School Diploma required
• Associate degree or technical certification in Robotics, Automation, Electronics, Mechatronics, Electrical Technology, or a related field strongly preferred
• 1-3 years of experience working with industrial robotics, automation systems, controls, or related technical products preferred
• Experience troubleshooting, repairing, maintaining, or installing robotic systems in an industrial environment preferred
• Equivalent combinations of education, training, and hands-on experience will be considered
• Technical School Certification in a related field preferred

Compensation & Bonus

The recruiting base salary range for this full-time position is $34.00-$40.00 per hour.

Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment.
• Company-sponsored short-term and long-term disability
• Company-paid $50,000 life insurance
• 401(k) with company matching
• 15 PTO days (accruing from day 1, available immediately)
• Paid company holidays
• Free onsite gym
• Additional voluntary benefits available to full-time employees

Work Schedule

Work hours are typically Monday through Friday from 8:00am to 5:00pm with a one-hour lunch break. Additional hours, weekends, travel days, and emergency service support may be required based on customer and operational needs. Employees are expected to maintain adherence to attendance and coverage expectations.

Work Environment

This position operates within both warehouse and customer-site environments. Employees work with robotic systems, industrial automation equipment, electrical controls, diagnostic tools, and repair equipment. Frequent standing, walking, lifting, bending, reaching, and repetitive hand movements are required. Travel to customer facilities is a regular component of this role. Employees must comply with all Radwell safety requirements and wear appropriate personal protective equipment when required.

Radwell International LLC is an equal opportunity employer.