Repair Supervisor

SilkRoad; Willingboro Township (NJ); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company matching

PTO days

Free onsite gym

Holidays

Job summary

Radwell International is seeking an experienced Repair Supervisor to lead a team of technicians in our Willingboro, NJ facility. You will ensure repairs are completed safely, on time, and to high quality standards while driving productivity and customer satisfaction.

The role requires a strong technical background in electronics, automation, or electro-mechanical repairs, with hands-on leadership, coaching skills, and a focus on continuous improvement across production operations.

Qualifications

• Experience leading technicians or technical teams.
• Strong background in electronics, automation, or electro-mechanical repairs.
• Experience with quality systems and process improvements preferred.

Responsibilities

• Lead and develop a high-performing team of technicians.
• Plan and prioritize repair production to meet safety, quality, and delivery goals.
• Monitor workflows and adjust schedules to meet customer commitments.
• Provide technical mentorship and resolve escalations.
• Drive continuous improvement and lean initiatives.

Skills

Team leadership

Coaching

Problem solving

Data-driven decisions

Communication

Safety compliance

Education

Associate degree in Electronics Technology

High School Diploma

Tools

Repair/test equipment

Diagnostics tools

Job description

Repair Supervisor

Radwell International LLC | Production

Full-Time | Salary | On-site

Schedule: Monday-Friday – 8:00am to 5:00pm

1 Millennium Drive, Willingboro, NJ 08046

Summary

Radwell International is seeking an experienced Repair Supervisor to lead a team of technicians and support personnel within our production and repair operations. This position is responsible for ensuring repairs are completed safely, efficiently, and to the highest quality standards while driving productivity, customer satisfaction, and operational excellence.

This role is ideal for a proven leader with a strong technical background in electronics, industrial controls, automation, or electro-mechanical repairs. The successful candidate will be equally comfortable coaching technicians on the production floor, solving technical challenges, and analyzing operational metrics to improve quality, throughput, and on-time delivery.

As a key member of the operations team, you will play a direct role in developing technical talent, improving repair performance, and helping Radwell continue to deliver industry-leading service to customers worldwide.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop a high-performing team of technicians and support staff
• Foster a culture of accountability, collaboration, technical excellence, and continuous improvement
• Provide technical mentorship, troubleshooting support, and ongoing development opportunities for team members
• Support recruiting, onboarding, training, and retention efforts
• Conduct performance coaching, monthly reviews, and annual evaluations

Production & Repair Operations

• Direct daily repair production activities to achieve safety, quality, delivery, productivity, and customer satisfaction goals
• Plan, prioritize, and assign work to maximize efficiency and resource utilization
• Monitor workflow, production schedules, and repair queues to ensure customer commitments are met
• Ensure all repairs, testing, inspections, and quality checks are completed in accordance with company standards
• Maintain inventory utilization and ensure tooling, test equipment, and production assets are effectively utilized
• Assist with opening and closing facility operations as assigned

Technical Leadership

• Serve as a technical resource for complex repair, troubleshooting, and quality issues
• Support root-cause analysis and corrective actions related to repeat failures, warranty concerns, and production issues
• Lead resolution of technical escalations affecting repair success, customer satisfaction, or product reliability
• Support development and maintenance of repair procedures, work instructions, training materials, and diagnostic guides

Continuous Improvement

• Analyze operational performance data, KPIs, and workflow metrics to identify improvement opportunities
• Drive initiatives focused on increasing throughput, reducing waste, improving quality, and shortening cycle times
• Partner with Engineering, Manufacturing, Procurement, Sales, Quality, and Customer Service teams on performance improvement initiatives
• Support Lean, 5S, and continuous improvement efforts across production operations

What We Are Looking For

• Previous experience leading technicians, production personnel, or technical teams
• Strong technical background in electronics, automation, industrial controls, electro-mechanical systems, or related repair environments
• Proven ability to develop, mentor, and influence technicians at various experience levels
• Strong understanding of operational performance metrics, warranty performance, and product quality standards
• Ability to balance day-to-day operations with long-term process improvements
• Hands-on leadership style with a strong focus on accountability and team development
• Strong problem-solving, communication, and organizational skills

Knowledge and Skills

• Technical troubleshooting and repair expertise
• Coaching, mentorship, and team development skills
• Root cause analysis and failure investigation methodologies
• Quality management and corrective action processes
• Lean manufacturing and continuous improvement principles
• Strong written and verbal communication skills
• Ability to influence and lead through both technical expertise and leadership presence
• Strong attention to safety, quality, and workmanship standards
• Data-driven decision-making and operational performance management

Education and Experience

• High School Diploma or equivalent preferred
• Associate Degree in Electronics Technology, Electrical Engineering Technology, Industrial Technology, or a related field preferred
• 3-5 years of experience in electronics repair, industrial controls, manufacturing, operations, or technical production environments preferred
• Previous supervisory, lead technician, production leadership, or operations leadership experience preferred
• Experience working with quality systems, performance metrics, and process improvement initiatives preferred

Certifications

• Relevant technical certifications preferred
• Lean, Six Sigma, or structured problem-solving certifications are a plus

Compensation & Bonus

The recruiting base salary range for this full-time position is $75,000-$100,000 annually.

Within the base pay range, individual compensation is determined by job-related skills, experience, leadership background, and relevant education or training.

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment
• Company-sponsored short-term and long-term disability
• Company-paid $50,000 life insurance
• 401(k) with company matching
• 15 PTO days (accruing from day 1, available immediately)
• Paid company holidays
• Free onsite gym
• Additional voluntary benefits available to full-time employees

Work Schedule

This position is scheduled Monday through Friday from 8:00am to 5:00pm. Additional hours may occasionally be required to support production demands, onboarding activities, special projects, facility operations, or critical business needs.

Work Environment

This position operates within a repair and technical production environment. Employees regularly work with repair technicians, testing equipment, industrial electronics, automation products, and production systems. Frequent walking, standing, troubleshooting, coaching, and interaction with cross-functional teams are required. Employees must comply with all company safety requirements, identification standards, and workplace policies.

Radwell International LLC is an equal opportunity employer.