Robotics Field Service & Technical Support Engineer

JRG Partners; Arlington Heights (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

A robotics company is expanding its U.S. presence and is seeking an Engineer / Technical Lead. This role involves providing on-site technical support for robotic systems, assisting the sales team, troubleshooting customer inquiries, and collaborating with integration partners. The ideal candidate holds a Bachelor’s degree in Engineering, preferably in Mechanical, Electrical, or Robotics Engineering. Join a fast-paced team backed by a global technology conglomerate, offering opportunities to influence product success in the market.

Qualifications

• Bachelor’s degree in Engineering required.
• Preferred majors include Mechanical Engineering, Electrical Engineering, and Robotics Engineering.

Responsibilities

• Provide on-site technical support for deployed robotic systems.
• Assist sales team with pre-sales technical support.
• Respond to customer inquiries and troubleshoot technical issues.
• Collaborate on design and inspection with partners.
• Conduct inventory inspections and manage logistics.
• Perform quality checks on incoming and outgoing products.
• Identify and report technical risks to HQ.
• Maintain service history and documentation.
• Support company exhibitions and trade shows.

Skills

Technical support

Problem-solving

Collaboration

Education

Bachelor’s degree in Engineering

Mechanical Engineering

Electrical Engineering

Robotics Engineering

Job description

A robotics company is expanding its U.S. engineering presence and looking to bring on an Engineer / Technical Lead to own complex mobile manipulator and collaborative robot systems in the field. This role sits at the intersection of hands‑on engineering, customer support, and product influence, with a direct line into leadership and the global engineering team. The environment is fast-moving and high-impact — you’d be the senior technical voice in the U.S., supporting deployments, troubleshooting real customer issues, contributing to roadmap decisions, and helping shape how these systems succeed in the market. The company is well‑funded and backed by one of the world’s most respected global technology conglomerates, but still operates with the agility of an early‑stage U.S. team.

Education:

• Bachelor’s degree in Engineering required
• Preferred majors: Mechanical Engineering, Electrical Engineering, Robotics Engineering

Responsibilities:

• Provide on‑site technical support for deployed robotic systems at customer locations
• Assist sales team with technical consulting and pre‑sales support
• Respond to customer inquiries and troubleshoot technical issues
• Collaborate with system integration partners on design, setup, and inspection
• Conduct inventory inspections and manage product inbound/outbound logistics
• Perform quality checks on incoming and outgoing products
• Identify and report technical risks and improvement opportunities to HQ
• Maintain service history and documentation
• Support company exhibitions and trade shows with technical expertise