Senior Robotics Field Service Engineer & Tech Lead

JRG Partners; Arlington Heights (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

A robotics company is expanding its U.S. presence and is seeking an Engineer / Technical Lead. This role involves providing on-site technical support for robotic systems, assisting the sales team, troubleshooting customer inquiries, and collaborating with integration partners. The ideal candidate holds a Bachelor’s degree in Engineering, preferably in Mechanical, Electrical, or Robotics Engineering. Join a fast-paced team backed by a global technology conglomerate, offering opportunities to influence product success in the market.

Qualifications

• Bachelor’s degree in Engineering required.
• Preferred majors include Mechanical Engineering, Electrical Engineering, and Robotics Engineering.

Responsibilities

• Provide on-site technical support for deployed robotic systems.
• Assist sales team with pre-sales technical support.
• Respond to customer inquiries and troubleshoot technical issues.
• Collaborate on design and inspection with partners.
• Conduct inventory inspections and manage logistics.
• Perform quality checks on incoming and outgoing products.
• Identify and report technical risks to HQ.
• Maintain service history and documentation.
• Support company exhibitions and trade shows.

Skills

Technical support

Problem-solving

Collaboration

Education

Bachelor’s degree in Engineering

Mechanical Engineering

Electrical Engineering

Robotics Engineering

Job description

A robotics company is expanding its U.S. presence and is seeking an Engineer / Technical Lead. This role involves providing on-site technical support for robotic systems, assisting the sales team, troubleshooting customer inquiries, and collaborating with integration partners. The ideal candidate holds a Bachelor’s degree in Engineering, preferably in Mechanical, Electrical, or Robotics Engineering. Join a fast-paced team backed by a global technology conglomerate, offering opportunities to influence product success in the market.