Robotics Field Service Engineer

ScriptPro; Indianapolis (IN); Hybrid; USD 33,062 - 68,880,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Plan

Paid Time Off (PTO)

Job summary

ScriptPro is seeking a Field Service Engineer to maintain its automation equipment across the nation. This role involves extensive travel and requires a Bachelor's degree in Electronics or Computer Science. The ideal candidate will diagnose and repair equipment while providing training to pharmacy staff.

Compensation starts at $24.00 hourly, with benefits including medical, dental, and PTO. This role requires a customer-service-focused individual with strong mechanical aptitude.

Qualifications

• Experience with computer systems repair and strong mechanical aptitude.
• Must be 21 years old or older.
• General knowledge of IT, Windows NT/XP/7/8/10.

Responsibilities

• Troubleshoot, diagnose, and repair equipment onsite at pharmacies.
• Administer training and support to pharmacy staff when needed.
• Diagnosis of customer workflow issues and optimize system performance.

Skills

Mechanical aptitude

Customer service skills

Strong organization

Education

Bachelor’s degree in Electronics or Computer Science

Tools

Computer systems

Job description

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state‑of‑the‑art robotics and services in thousands of pharmacy settings across the United States and Canada.

If you love to travel, this is the career for you! We are looking for Field Service Engineers across the country who are mechanically inclined and have great customer service to troubleshoot and service our automation robots and related equipment.

Job Summary

The Field Service Engineer maintains ScriptPro’s computer‑based technology and automation equipment at customer sites, nationally and worldwide. This is a road‑warrior, heavy‑travel position that includes airline and rental car travel points.

Reporting Relationship

Supervisor, Field Service

Shift

Generally, a rotating 9 days on, 5 days off schedule. Overtime is typical and paid. Regular, punctual, and predictable attendance is an essential function of every job at ScriptPro.

Scope of the Role

• Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone
• Administer training and support to pharmacy staff when needed
• Diagnose customer workflow issues and optimize ScriptPro system performance
• 80% or more travel is an essential function of this job and is required (equal amounts of long‑distance driving and air travel)
• Physical demands include lifting up to 55 lbs unassisted and up to 120 lbs with assistance, pushing/pulling up to 800 lbs, climbing various ladder types, mounting monitors or equipment, and standing 6‑8 hours per day
• Must be available with phone on and responsive 24/7 during scheduled shift

Required Qualifications

• Bachelor’s degree in Electronics or Computer Science, or equivalent work experience
• Experience with computer systems repair and strong mechanical aptitude
• Must be 21 years old or older
• General knowledge of IT, Windows NT/XP/7/8/10
• Must be able to lift 70+ lbs daily, including when traveling by auto or air
• Must be available to work as needed and assigned
• Maturity and integrity are required
• Strong organizational and customer‑service skills

Compensation and Benefits

The starting compensation rate for this role has been established at $24.00 hourly or $50 K annually, plus generous overtime and a bonus opportunity. Compensation is ultimately determined by individual education, qualifications, skills, experience, and geographic work location.

• Health: Medical, Dental, Vision, Short‑Term Disability, Company‑Paid Life Insurance & Long‑Term Disability, 24/7 on‑campus gym, and Vitality Wellness Program that helps lower premium costs
• Well‑being: Paid Time Off (PTO, Maternity, Paternity, Adoption Leave), nine paid holidays, paid volunteer hours, Employee Assistance Program, company‑sponsored events and team‑building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

Pre‑Employment Conditions

ScriptPro’s policy is to run a comprehensive background check post‑offer and requires a Department of Defense security clearance after the date of hire. The position may also require health‑related screenings, including tuberculosis, annual flu, and COVID vaccinations. Cross‑border travel requires a valid passport and compliance with Canadian immigration policies.

Working Conditions

This position encompasses both office and workshop environments, requiring routine use of standard equipment and extended computer use. Candidates may work near dust, odors, oil, fumes, and noise. The role is very active, requiring standing, walking, sitting, squatting, stooping, bending, and reaching. Physical ability to push, pull, and lift independently—including all lifting positions—is required. Motor coordination, tool use, focused attention during extended periods of travel, and specific vision abilities are also required.

ScriptPro appreciates the unique qualities of each team member, and as an Equal Opportunity employer does not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.